Hi @d4_core thanks for getting in touch. You are right to ask fellow customers whether they are experiencing similar issues - however in order to get you up and running as soon as possible in the interim, we would advise that you raise a support case so that our dedicated team can investigate the specific instance and better advise?
If you really want to try and troubleshoot this issue yourselfa bit more; or provide more details to support we include some steps to consider below.
To diagnose why the session is resetting, you could look at the logs generated during the hand-off between the login screen and the user session.
- Accessing Logs: Open Chrome and navigate to file:///var/log.
- Specific Files to Check:
- ui/ui.LATEST: This is the most critical log. It records the initialization of the Chrome UI and the window manager. Look for "Fatal" errors or "GPU process crashed" messages around the time of your blank screen.
- messages: Contains kernel and general system messages. Look for session_manager entries to see if the session is being terminated by the system due to a timeout.
- chrome/chrome: Look for "Profile" or "Cryptohome" errors. If the device authenticates but fails to mount your encrypted user folder, the session will reset.
If the ui.LATEST log shows GPU-related crashes, the session reset is likely a "GPU hang."
- Reset Flags: Go to chrome://flags and click Reset all. Experimental features are a common cause of login-time blank screens.
- Disable Hardware Acceleration: If the UI crashes only when high-resolution elements load, try disabling hardware acceleration temporarily to see if it stabilizes the boot.
- Go to Settings > System and toggle off Use hardware acceleration when available.
Otherwise you can think about applying a Hard Reset and/or Powerwashing your device.
However please do consider raising this directly with support and they also will advise accordingly.
