Issue with Play Store Apps

Question

Since my Chromebook updated to Chrome OS, I am unable to download apps onto my device immediately; I get a message saying that "your app will download soon" and then nothing downloads. This is causing major issues with using my Chromebook. How do I resolve this?

Lynda · Answer

Hi @GD11 thanks for your post.

Can I ask whether your Chromebook is part of a managed fleet of devices belonging to a business/organisation? If so, you're in the right place - we'd just need to understand a few more details like what version of ChromeOS did you update to/from? And have you tried connecting via a different network? Finally have you resported this to a member of your IT team at work? This would be a good place to start.

However if this is a personal device, I think the place you could post this question and get more relevant support would be here: https://support.google.com/chromebook/community?hl=en-GB

Thanks

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