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Scott
Scott
New Member
April 22, 2026
Question

Wi-Fi issues on wpa2 network with Wi-Fi connected but no internet

  • April 22, 2026
  • 1 reply
  • 22 views

All our other devices can connect fine but some chromebooks, just won't let you get on to the Wi-Fi unless you try login using the guest account. We use smoothwall at our school with unifi aps but I don't think this is the problem.

    1 reply

    Lynda
    LyndaCommunity Manager
    Community Manager
    April 22, 2026

    Hi ​@Scott ,

     

    Thanks for reaching out! Since you mentioned you’re working within a school environment, I wanted to first suggest checking out the Google for Education Community. It's a great resource for industry-specific setups like yours.

     

    In the meantime, here are a few steps to help troubleshoot your Smoothwall certificate issue:

     

    1. Verify Admin Console Settings

    Navigate to Devices > Networks > Certificates and ensure the following:

    • The Smoothwall Root CA is uploaded and assigned to the correct Organizational Unit (OU).

    • The certificate is pushed to both the User OU and the Device OU.

    • Ensure the checkbox "Use this certificate as an HTTPS certificate authority" is selected.

     

    2. Run a Local Device Check

    On an affected Chromebook, go to chrome://settings/certificates and select the Authorities tab. Search for "Smoothwall."

    • If it’s listed: The certificate synced successfully. The issue may lie with your Smoothwall decryption policy or a date/time mismatch on the device.

    • If it’s missing: The device hasn’t pulled the latest settings. Navigate to chrome://policy, click Reload Policies, and check if the OpenNetworkConfiguration policy contains the certificate blob.

     

    If these steps don't resolve the issue, I highly recommend posting your query in the Google for EDU Community. You'll be able to connect with other admins who use Smoothwall in similar environments.

     

    Best of luck!

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