All our other devices can connect fine but some chromebooks, just won't let you get on to the Wi-Fi unless you try login using the guest account. We use smoothwall at our school with unifi aps but I don't think this is the problem.
Hi
Thanks for reaching out! Since you mentioned you’re working within a school environment, I wanted to first suggest checking out the Google for Education Community. It's a great resource for industry-specific setups like yours.
In the meantime, here are a few steps to help troubleshoot your Smoothwall certificate issue:
1. Verify Admin Console Settings
Navigate to Devices > Networks > Certificates and ensure the following:
The Smoothwall Root CA is uploaded and assigned to the correct Organizational Unit (OU).
The certificate is pushed to both the User OU and the Device OU.
Ensure the checkbox "Use this certificate as an HTTPS certificate authority" is selected.
2. Run a Local Device Check
On an affected Chromebook, go to chrome://settings/certificates and select the Authorities tab. Search for "Smoothwall."
If it’s listed: The certificate synced successfully. The issue may lie with your Smoothwall decryption policy or a date/time mismatch on the device.
If it’s missing: The device hasn’t pulled the latest settings. Navigate to chrome://policy, click Reload Policies, and check if the OpenNetworkConfiguration policy contains the certificate blob.
If these steps don't resolve the issue, I highly recommend posting your query in the Google for EDU Community. You'll be able to connect with other admins who use Smoothwall in similar environments.
Best of luck!
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