Forum Discussion

GD11's avatar
GD11
Level 1.5: Cupcake
2 months ago

Issue with Play Store Apps

Since my Chromebook updated to Chrome OS, I am unable to download apps onto my device immediately; I get a message saying that "your app will download soon" and then nothing downloads. This is causing major issues with using my Chromebook. How do I resolve this?

App Management
chrome apps

2 Replies

  • Lynda's avatar
    Lynda
    Google Community Manager
    2 months ago

    Hi GD11​ thanks for your post.

     

    Can I ask whether your Chromebook is part of a managed fleet of devices belonging to a business/organisation? If so, you're in the right place - we'd just need to understand a few more details like what version of ChromeOS did you update to/from? And have you tried connecting via a different network? Finally have you resported this to a member of your IT team at work? This would be a good place to start.

     

    However if this is a personal device, I think the place you could post this question and get more relevant support would be here: https://support.google.com/chromebook/community?hl=en-GB

     

    Thanks

    • GD11's avatar
      GD11
      Level 1.5: Cupcake
      2 months ago

      Hello, thank you for your reply and recommendation. It is a personal device.