Forum Discussion

mdas86's avatar
mdas86
Level 2.0: Eclair
2 years ago

Android device enrolment issue - MDM app is not being installed during the sign-in process

Hello, We are experiencing a new issue with our Android device enrolments where the MDM app is not being installed during the sign-in process. App is configured in Android Management between our Cyb...
ReeceK's avatar
ReeceK
Former Community Manager
2 years ago

Hi mdas86 

 

I've had a chat with my colleague, and here's the feedback regarding your question:

It's intriguing that there are no error messages when the MDM app fails to install.

 

It seems like more of a DPC issue if the problem persists even after trying with a local test account. Have you contacted your EMM about this? What have they discovered so far? Also, have they supplied the latest patch for the DPC app? If they have, it's advisable to utilize the most recent version in this case.

 

Hope this information proves useful,

Reece




mdas86's avatar
mdas86
Level 2.0: Eclair
2 years ago

Hi ReeceK ,

Thank you for all details, Its definitely help to troubleshoot the issue.

 

I am in contact with our IT support team to check with EMM set-up with Google. Also verifying the configuration in Google Admin console using test account. We didn't find any resolution till now.

 

It seems like more of a DPC issue - need to investigate and understand how this is related with authentication failure.

 

Thank you!

Manas

  • ReeceK's avatar
    ReeceK
    Former Community Manager
    2 years ago

    Hey mdas86  

     

    Exciting to hear things are moving forward!

     

    When you do hear something back, could you provide me with an update on the situation and share any feedback you've received? 

     

    And of course, if you need further assistance, feel free to reach out.

     

    Thanks, Reece