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r8734's avatar
r8734
Level 1.5: Cupcake
27 days ago

Android Galaxy XCover 7 problems with .local adress

Hello 

 

we are facing a problem some of our Samsung Galaxy XCover 7 devices

can only resolve an internal server with a .local address very slowly.

This means that we cannot use the resource, as high latency leads to the connection being terminated.

We use our own DNS server which comes with DHCP. If I change the DNS server manually using an app, but to the same DNS server that also comes with DHCP, we can reach the address without any problems and without long latency. (This happens over a VPN tunnel to the dns server)

Does anyone have ideas? 

 

Devices
fully managed

3 Replies

  • Michel's avatar
    Michel
    Level 3.0: Honeycomb
    24 days ago

    Hi there,

     

    Sounds like a mismatch with a configuration on the device. What are you using to set up the VPN and are you pushing any other policies to the devices?

     

    What MDM are you using and are you using Knox Service plugin as well?

    • r8734's avatar
      r8734
      Level 1.5: Cupcake
      24 days ago

      Hi Michel,

       

      we dont use VPN, its an app where you can configure a DNS Server and then the App automatically starts a vpn connection. 

      We are sending a bunch of policies to the device: WiFi Cert. Config, Restrictions, Knox Plugin

      MDM is Intune and yes the KSP is also on the device. 

       

      But we dont changed a configuration for the devices before last week it was all fine. 

      • Michel's avatar
        Michel
        Level 3.0: Honeycomb
        24 days ago

        You could try to set the KSP app in debug mode (be aware that it will launch on all phones when you do that) and see if it is returning some errors. 

         

        Since it used to work, are the devices on a different firmware than the ones who do work? If so, you might want to log a ticket with Samsung via your Samsung Knox account. Their support is usually pretty fast and good. 

         

        If using Knox Asset intelligence, be sure to pull a device log and add it to your ticket.