Forum Discussion

ijas's avatar
ijas
Level 1.5: Cupcake
6 days ago

ATOK installation Failed in Corporate-owned devices with work profile

Hi,

 

I have enrolled 2 samsung devices to intune using the Corporate-owned devices with work profile and assigned many applications to the devices. However, 1 specific application has failed to install stating the "country or region doesn't support this application." This is strange because in the same tenant I have other samsung devices enrolled as BYOD which is assigned this same application can install. 

 

I tried to reach out to intune support and they cannot do anything about this and asked me to raise ticket to google and I don't really know where I can raise the ticket to google regarding. Please help as I have to figure this out and deploy the application.

 

PS: This application is available in the play store for the region and country. So the error message doesn't make sense.

 

Thank you

App Management
Apps
EMM
fully managed
Work Profile
  • Michel's avatar
    Michel
    Level 2.3: Gingerbread
    6 days ago

    Hi ijas!

     

    If you go to the play store on one of those devices, can you see the application there? 

  • reyaquino's avatar
    reyaquino
    Level 1.6: Donut
    6 days ago

    Hi ijas,

    If you try to install the specific application on the affected device without enrolling it (on an unmanaged device), does the issue still persist?

    If you manually search for the application on the Play Store, is it visible?

    • ijas's avatar
      ijas
      Level 1.5: Cupcake
      5 days ago

      Hi reyaquino,

      Yes, without enrolling the application is visible and is able to install the application on the android device

  • Alex_Muc's avatar
    Alex_Muc
    Level 2.3: Gingerbread
    6 days ago

    I do understand Microsoft's basic idea of not opening a Google ticket for this particular issue. But Microsoft's statement is not quite correct. Partners (/EMM providers) open tickets with Google. Not the customers.
    https://support.google.com/work/android/answer/10107746

     

    Have you checked in Managed Google Play if the app is only available in certain countries?
    This app is limited to Germany and Austria, for example:
    https://play.google.com/work/apps/details?id=de.mainis.ivena_manv

     

    • ijas's avatar
      ijas
      Level 1.5: Cupcake
      5 days ago

      Hi Alex_Muc ,

       

      The application is available in the region when I checked from managed google play store.

      • Moombas's avatar
        Moombas
        Level 4.1: Jelly Bean
        5 days ago

        Keep in mind that using a proxy/VPN may change this if the VPN/Proxy routes through a different country where an app is not available. We had this issue several times but in Soti it was easy to capture as you can lookup the apps in the agent and when you tap the relevant app you get the error message from playstore telling you it.

        Not sure if Intune shows such overview outside of the MGPS as well.

         

        We needed then to turn of wifi (as this used a proxy), reboot the phone (with mobile data on) and then the phone was detected correctly and app can be installed. Turning on Wifi afterwards again ofc.
        Or for VPN: Turn off the VPN connection, reboot (optional) and check again. After installation turn on VPN again.

         

        Or just "sideload" an app via the MDM (not sure if Intune can do that) if developers provide the original apk (I don't recommend to grab it from unofficial source for security reasons).

         

         

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