Cant finish setup

Forum|Forum|1 month ago
February 10, 2026
5 replies
41 views

After correctly completing the configuration of my MDM with the ZTE account, getting this error while registering the device:

"Cant finish setup. Zero touch enrollment isn't available. Check your internet connection and try again."

Things already cross verified:

The internet connection is stable. The EMM setup contains the correct signin url and the zte account contains the correct extra enrollment token in configuration. The device is assigned the correct configuration. The service account allowlisting google form is also approved.

The signin url api never got hit during the enrollment of the device and just got this error message.

Emilie_B

Community Manager

Hello @Sarahshk

I'm tagging some of our most experienced members to see if they can help you out - @Michel, @Alex_Muc, @jasonbayton, @Moombas, @Rakib, @Kris is there anything you can suggest?

Thanks in advance 😉

Kris

Level 1.6: Donut

Hi @Sarahshk

Which EMM ? Which Devices ? Do you use specific APN ?

Kris

Moombas

Level 4.4: KitKat

And aedditional to @Kris 's questions: Try to enroll from mobile data/unrestricted network.

S

SarahshkAuthor

New Member

Actually this helped. We were originally not getting any redirect from google on the signin url.
But after switching the network, everything worked as expected. Thanks.!