Forum Discussion
Clarification on DPC Policy
After numerous support tickets saying Google Play Protect has blocked our DPC app from being installed with the QR code I found this site and from what I understand there was a change at the start of this month that was only advertised to Google Enterprise Partners regarding who can use QR code enrollment and other Android APIs in their app.
Applied for EMM/DPC account twice and each time less than 12 hours later denied with
"On reviewing the information that you have submitted in your application, your organization does not meet the requirements to enter the community."
I have explained that we have contracts with companies (which we are now in breach of) and are in talks with the Military for a custom DPC solution. RRiVEN LLC has been a company since 2011 and our DUNS profile reflects that.
I have read
https://developers.google.com/android/management/permissible-usage
and
https://support.google.com/work/android/answer/16694822
We are not a financing solution, we are not for monitoring or eavesdropping, and we don't install apps/services on devices. Unsure why our application keeps getting denied.
Like most major changes the Android Enterprise team has handled this poorly and as you can see from all the posts this is impacting a large number of people.
If there is an aspect we need to change about our app we are open to making that change but we don't know why we are getting denied. We need any help we can get before we are sued for breach of contract.
Who can help us?
- 2 months ago
Hi rriven and welcome to the Android Enterprise Customer Community!
Regarding joining the partner programme and/or Partner Portal I would recommend contacting that team directly by emailing: ae-community@google.com as they will be able to help and advise you further.
I wish you well with the process.
Thanks,
Emilie
2 Replies
- jasonbaytonLevel 4.1: Jelly Bean2 months ago
For your issue specifically you don't need/want the partner portal, locate the appeal link in the help centre article and submit there. Hopefully that'll go to the right human that'll put you on the excel sheet to say you're legitimate.
https://support.google.com/work/android/answer/16694822#zippy=%2Chow-can-i-appeal-this-decision
- Emilie_BGoogle Community Manager2 months ago
Hi rriven and welcome to the Android Enterprise Customer Community!
Regarding joining the partner programme and/or Partner Portal I would recommend contacting that team directly by emailing: ae-community@google.com as they will be able to help and advise you further.
I wish you well with the process.
Thanks,
Emilie
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