Forum Discussion
Emergency: My zero touch customer account is terminated and I am not able to unclaim or reassign my devices.
Hello team,
Right now i am in a huge trouble as my zero touch account is terminated and i am not able to unclaim the registered devices.
Android enterprises team had sent us the mail on 27th of feb 2025 and they mentioned about the termination of zt customer account will be effective from 12th of may 2025. But they did not mention that the imei number will not be unclaimed after that.
Kindly help me in this regard.
Because the reseller account is also being terminated with this.
So we have nothing to unclaim the devices.
Kindly help us to recover our customer account as we are in trouble.
1 Reply
Hi Amanp25284 Could I ask if you've contacted your reseller?
They would have set up your zero-touch customer portal account so, it'd be worth checking if they can help you recover your account.
Let us know if you have an update from your reseller 🤞
