Forum Discussion

mranera's avatar
mranera
Level 1.5: Cupcake
13 days ago

Error 403 on Zero Touch portal setup

Hello, after creating an admin account and assigned to Zero Touch Portal, I get Error 403 (Permission denied). My admin account has been associated to a Google Account but still getting Error 403. Any idea how to resolve this issue. Thanks in advance.    

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    13 days ago

    Hey mranera,

     

    Thanks for your post here, you are not alone on this, we've had a couple of other members mention difficulties with this, this week. 

    Just to double check are you seeing this when you try to access via incognito mode? 

     

    Thanks,

    Lizzie

  • mranera's avatar
    mranera
    Level 1.5: Cupcake
    2 days ago

    Hello Lizzie, thanks for your feedback. I've tried to access AZT Portal (https://enterprise.google.com/android/zero-touch/customers) via incognito mode and still getting the error 403 (Permission denied).  Any idea how to resolve this issue. Thanks in advance

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    2 days ago

    Hey mranera,

     

    Thanks for confirming this. The best path is for your reseller to create a ticket with our team via the Reseller Portal, as your reseller can verify the account details.

     

    If your partner is unable to do this or is experiencing issues do this please can you let me know and I will escalate it internally (with the ticket ID). 

     

    Do keep me posted on this, if you can, as I want to make sure everything is back on track for you. 

     

    Thanks so much,

    Lizzie

     

     

  • mranera's avatar
    mranera
    Level 1.5: Cupcake
    2 days ago

    Hello Lizzie,

    Unfortunately, we are unable to open a ticket. I can provide you with the Portal ID and Gmail account in order to check this issue. 

    Thanks for your support.

    Manuel 

    • Lizzie's avatar
      Lizzie
      Google Community Manager
      2 days ago

      Thanks mranera, i've just sent you a direct message via your Community inbox (found by clicking on the little envelope at the top right of your screen) - to find out a little more details. 

       

      Hope to speak with you soon. 

       

      Lizzie