Forum Discussion

THTClient's avatar
THTClient
Level 1.6: Donut
2 months ago
Solved

Forced Auto Install Issues

Since mid-November '25, forced auto install is not functional for our organization.  Apps are loaded and installable as work apps but do not progress as an auto install from our policy.

 

Has anyone experienced a similar issue?  No policy changes, no SW updates on the MDM client.  Functionality just stopped working.

  • THTClient's avatar
    THTClient
    2 months ago

    Team-

    Just reset our Google  Workspace account and now everything is working again.  We had a former employee  responsible for this and didn't close the gap when they left.

7 Replies

  • collin-93's avatar
    collin-93
    Level 1.6: Donut
    2 months ago

    It sounds like a recent change in Android or the MDM server may have affected forced auto-install behavior. Check if there were any backend updates, policy enforcement changes, or Android 15 updates that could impact auto-install. Reviewing device logs and MDM audit reports can help identify why apps are no longer auto-installing, even if manual installs still work.

    • Emilie_B's avatar
      Emilie_B
      Google Community Manager
      2 months ago

      Thank you for your assistance collin-93​ 🤩

       

      THTClient​ could you give us a quick update and let us know if you still need help solving this issue? 

  • THTClient's avatar
    THTClient
    Level 1.6: Donut
    2 months ago

    We discovered this morning that our profile was tied to an old G Suite  account that is no longer supported.  Hoping to re-establish this so we can accept the Terms and Conditions in Play to re-enable the functionality.  I will update the thread if this fixes the issue.

    • Emilie_B's avatar
      Emilie_B
      Google Community Manager
      2 months ago

      Sounds good THTClient​ - keeping everything crossed 🤞

       

       

    • THTClient's avatar
      THTClient
      Level 1.6: Donut
      2 months ago

      Team-

      Just reset our Google  Workspace account and now everything is working again.  We had a former employee  responsible for this and didn't close the gap when they left.

      • Emilie_B's avatar
        Emilie_B
        Google Community Manager
        2 months ago

        Thank you for the update and for marking this as a solution THTClient​ - super helpful :) 

  • kirk-467's avatar
    kirk-467
    Level 1.6: Donut
    2 months ago

    A few teams have reported similar forced-install issues recently, so it may be a wider backend problem rather than your MDM setup. You can try re-syncing the device and policy, confirming the app is still marked as required, and pushing a small policy update to trigger a fresh pull. It’s also worth checking whether Play EMM services are showing any delays. If everything looks correct, it’s likely not a configuration issue on your end