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zo1987
Level 1.5: Cupcake
May 24, 2024
Question

Google ZTE API -

  • May 24, 2024
  • 3 replies
  • 3 views

Why am i getting the error "404. That’s an error. The requested URL  "https://zerotouch.googleapis.com/v1/customers/$CustomerId/devices/$Imei" was not found on this server. That’s all we know." Im following the instructions provided here. https://developers.google.com/zero-touch/reference/customer/rest/v1/customers.devices/get

 

Im just trying to search for an imei number in my zero touch portal located here https://partner.android.com/zerotouch

 

I was able to retrieve authorization code using https://accounts.google.com/o/oauth2/auth and scope=https://www.googleapis.com/auth/androidworkzerotouchemm

 

Then I able to generate access token from authorization code but when attempting to retrieve an imei number using "https://zerotouch.googleapis.com/v1/customers/$CustomerId/devices/$Imei"  customers get method. I get the error stated above. Can someone help!

3 replies

jeremy
jeremy
Level 1.6: Donut
May 24, 2024

Hello,

The API is only available to reseller, you're a reseller correct?

If so you should first create the customer and use the customerID provided to replace it in the URL.

Best,

    Z
    zo1987Author
    Level 1.5: Cupcake
    May 24, 2024

    Hey Jeremy,

    Thank you for the info! Im Not a reseller, is the only way to get approved to be a reseller is only if you sell devices? I was under the impression that you can use the customer api commands if your a customer but I guess that's not the case. Can you help me in getting a reseller account to get my api script going?

    jeremy
    jeremy
    Level 1.6: Donut
    May 24, 2024

    To use the API you have to either be a Reseller, or an EMM, there is currently no customer facing API for ZTE, what are you trying to achieve?

      Lizzie
      LizzieCommunity Manager
      Community Manager
      May 24, 2024

      Hello @zo1987, 

       

      This sounds quite similar to another post we had earlier in the week regarding some error messages with the zero-touch API. If it is the same, we've just released a service announcement on this and the way to fix it. Maybe worth taking a look to see if this helps. If you can it would be great to know if this helps. 

       

      Thank you,

      Lizzie

       

      (Massive thanks @jeremy, for helping here)

      Welcome to the Community everyone!
        Z
        zo1987Author
        Level 1.5: Cupcake
        May 24, 2024

        Hey Lizzie! 

         

        Thank you for this information, are you able to tell with customer ID have actually accepted the terms? Iam able to log into our Zero touch portal however I do not recall seeing a terms prompt. Is this something a reseller has to do? 

        Lizzie
        LizzieCommunity Manager
        Community Manager
        May 28, 2024

        Hello @zo1987,

         

        Thanks for your reply. This should be something you as the customer can accept in the Customer Portal for Zero-touch. If you are not seeing the prompt, then I would assume it's already been accepted. Saying this though, I'll message you via direct message (to you community inbox, just click on the little envelope in the top right corner) to get your customer ID and we can double check. 

         

        Speak to you soon.


        Thanks,

        Lizzie

        Welcome to the Community everyone!
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