Forum Discussion

Level 2.0: Eclair

24 days ago

problematic re-enrollment following smartphone reset under Android 15

Hey Everyone, Since a couple of weeks, we are encountering a problem with the re-enrollment of devices that have moved to Android 15. our employees arrive on the next screen : I repr...

omnissa workspace one

Zero-touch

Lizzie

Google Community Manager

24 days ago

Hey Kris,

I hope you are doing well and having a good summer. Sorry to hear this is causing a bit of a headache.

First thought here was whether you might have Factory Reset Protection enabled, but that shouldn't be the case I don't think - so something isn't quite right.

Have you spoken with your EMM about this? If so do you have a open ticket(s) you might be able to share privately?

Also, if anyone else has any suggestions on this, before a deeper dive please do share. Thank you.

CoreyC

Google Community Manager

24 days ago

Hey Kris,

To add to what Lizzie mentioned, here is an article about disabling FRP or enabling Enterprise FRP so your corp devices don't get locked out when erased with a personal Google account present.