Forum Discussion
Samsung Devices: Can't call from a personal app
Hi weberda, Leank, rbzn, joe_g094 and clivinghouse (and welcome to the community!)
I've heard back from the team - they want to thank you for the detailed report and information you've provided.They are aware of this behaviour affecting Samsung COPE devices, and they understand the concern, particularly regarding the impact on emergency calling functionality.
Google located the root cause and fixed the issue with Q3 build, per our tests, it is not reproducible on Pixel devices with the latest build.
Please check with your device manufacturer when they are planning to release a firmware update to comply with the latest AOSP build.
For more details on build versions, please check this link: https://source.android.com/docs/setup/reference/build-numbers#source-code-tags-and-buildsI want to thank you for your collaboration and patience - much appreciated 😌
I hope this is helpful - please let us know how you all get on and if you need anything else from us!
Thanks again,
Emilie
I think I have a possible resolution for this issue:
I have been having this issue for a while on my S24 Ultra. We use Intune portal for MDM, and it's my own personal device. Phone calls and texts would randomly stop working without warning. And I wouldn't know until I got a message on WhatsApp from family. This made it useless for work and potentially dangerous. I even convinced Samsung to replace the device :-). But unfortunately, the issue happened with the new device.
Coincidentally, I was also having problems enrolling the new device on the Intune portal, and on another forum, it suggested to do a factory reset of the device, don't do your personal setup, but enroll it FIRST with Intune portal, and then add your Google and Samsung accounts, wallets, etc.
So, I tried this and was able to enrol the phone on the Intune portal, AND the phone call and SMS issue was also resolved.
For reference, this is the thread on the other forum: Problem with Intune company portal and enterprise connection | Android Central Forum
Hope this helps.
Thank you for sharing your resolution BarryTheUnbrave !
We just need to hear from weberda, Raman01 and ZoRaC to see if your suggestion is our resolution! Could you check and let us know?
From my point of view, a factory reset of the devices is not a solution, but rather a workaround...
I can check with my users if they are willing to do that, but resetting a device is quite a bit of work, with needing to set up authenticator-apps, banking-app, etc again afterwards.
