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Prathik
Level 2.0: Eclair
September 30, 2024
Solved

Smart watch notifications for work profile are being blocked by Android Management Policy

  • September 30, 2024
  • 2 replies
  • 86 views

Hi,

Few of our work profile customers are facing issue accessing work profile notifications on their smart watches. This used to work before and it stopped working few weeks back. We have not done any changes to the Android Management API policies and are not sure what is causing this. Is there a specific policy setting applicable for this that we need to enable? Attached few screen shots.

Thank you.

Best answer by Prathik

We were able to enable it by using the personalAppsThatCanReadWorkNotifications setting. We had to add the applications supporting the smart watches into this field. And it works. Thanks for the support.

2 replies

Lizzie
LizzieCommunity Manager
Community Manager
October 2, 2024

Hello @Prathik,

 

Great to see you back in the Community. I hope you are doing well. 

 

Are all your customers with work profile (under the same policy) having this problem with notifications or just a subsection? 

 

@Moombas, @jasonbayton, @Michel any ideas what may have changed here? (Thank you)

Welcome to the Community everyone!
Moombas
Moombas
Level 4.4: KitKat
October 2, 2024

Hi Lizzie,

can't help here as we don't use BYOD/COPE and because of this even no experience with smart watches being connected to it.

P
PrathikAuthorAnswer
Level 2.0: Eclair
October 2, 2024

We were able to enable it by using the personalAppsThatCanReadWorkNotifications setting. We had to add the applications supporting the smart watches into this field. And it works. Thanks for the support.

    O
    ondraandy
    Level 1.5: Cupcake
    October 8, 2024

    Hi! Awesome to hear it! Do you know or somebody how can we set it in intune? 

    jarmo_akkanen
    jarmo_akkanen
    Level 2.0: Eclair
    February 13, 2025

    Thanks for the heads up @Lizzie, I have not got any notification from our users and I have personally not enabled any notification on my Garmin Watch, I get enough interruptions on my phone and other arenas. But I will test it. @jarmo_akkanen  you have only tested this on COPE right, we have mostly BYOD and some COPE,


    Hi @Rakib 

    Thanks for your reply, much appreciated!
     
    Notifications works on Pixel watch (other watch brands as well) when device is enrolled as BYOD. 

    Sometimes, might require to install the same Work Profile app on your personal profile. For example Outlook app. No need to set it up or have a personal Outlook account, just the app installed in personal profile.
    I just tested with MS Teams and it's not installed in my personal profile and I am still receiving Teams notifications on my Pixel watch. What's important is to enable notifications on your Work apps and of course in the watch settings app itself

    Need to ensure that notifications for each app to be synced with watch is enabled on your phone paired with watch in "Settings - Notifications - app notifications".

    Problem is the COPE enrolled devices paired with watch. We have all corporate owned devices enrolled as COPE and this generates lot of complains from end users.


    thanks
    Jarmo

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