Forum Discussion
Sporadic problems with Managed Google Play after enrollment
Hey Alex_Muc, ThomasH, abc, AdamA, jeremy,
Me again! 😀
Our engineers have been investigating this and have rolled out a fix, would you mind giving this a test on your end to see if this is working as expected now please?
Thank you all for highlighting this to your EMMs and I'd like to also give Alex a extra shoutout here for all the additional testing and 'Sherlock-eque' skills to narrow down what what happening here, as it has been a tricky one to pin down. 🤩
Fingers crossed this is all working for you now. Looking forward to hearing your feedback.
Thanks again,
Lizzie
We have a workaround that works reliably for us.
If we trigger an app installation command on an affected device via UEM, the problem is as soon as the command from UEM arrives at Google Play.
You can see that something is happening in Google Play when the installation is triggered. All you have to do is close Play and reopen it. The collection is then displayed immediately.
In our case (Ivanti), we can access our private apps on Google Playstore or with “Apps@Work” in the Ivanti Go client. If the playstore is empty, pushing any application from “Apps@Work” instantly unlocks the playstore.
