Forum Discussion

ROVI's avatar
ROVI
Level 1.5: Cupcake
8 months ago
Solved

The customer reported to us a problem with contact SMS which is not displayed on the personal side (only the numbers are displayed but not the names of the contacts)

The customer reported an issue to us: on the personal part of his phones, business contacts are no longer displayed across his entire fleet when users receive SMS from business and personal contacts ...
  • Lizzie's avatar
    Lizzie
    4 months ago

    Hey everyone,

     

    ROVI, bpope-verizon, weberda, Michel, sbowlestx, Moombas, kEvaR, Titouan 

     

    I have some good news, this now looks like a fix has been rolled out. 🎉 Please can you test this out on your end and let me know how it's working for you? 

     

    Looking forward to hearing from you. 

     

    Thanks,

    Lizzie

     

weberda's avatar
weberda
Level 2.0: Eclair
7 months ago

Phone app and Google Messages App in side by side view. In the Phone app the work contacts are present, in Google Messages app it only shows the phone numbers. 

 

After clearing data, force stop the Google Messages app and open it up again it will work for 2 or 3 days. After that is is returning to this state again.

 

Raised a case with MSFT as our MDM is Microsoft Intune yesterday.

 

 

 

edit: My Google Message version is on "messages.android_20241029_00_RC01.phone_samsung_dynamic"