Forum Discussion
"This item isn't available in your country" showing on isolated apps on isolated devices.
All of a sudden I'm having issues installing apps through Managed Play on isolated devices. When navigating to the app directly I can see "This item isn't available in your country."
The devices are in the US. Location services confirms this, the external device IP is also US based as well. I have cleared cache and app storage of Google Play and Google Play Services. I have upgraded Google Play Services.
The devices are fully managed with manage service accounts. I have reset the account assigned to the device.
I have tried to set the Country manually in Google Play setting but am unable to do so. It does not show a current country. I also see an option for "Switch to the United States Play Store" but tapping on it doesn't do anything.
Any ideas or suggestions here?
3 Replies
Just some questions to clarify things:
- Ensure on a consumer device, if app is available in the US.
- Turn Wifi off, put SIM card into the device and reboot it, then try again.
- Does this work?
- If yes, there's something on the Wifi (like proxy) telling the device the wrong country.
- Does this work?
- Does the Wifi you are connected to, use a proxy which maybe is not located in the US?
- If yes, you need to do "2." (or connect (temporarily) to a Wifi without a proxy instead of the SIM)
- Ensure (i guess not, as no key icon visible) the device doesn't use a VPN to somewhere outside of the US. Otherwise turn it off, reboot and try again.
1. The app is available in the US market
2. The devices are TC53 which are WiFi only so I am unable to swap from WiFi to a cellular network.
3. A proxy is not being used. I've verified the external IP of the device is also showing a US location.
4. No VPN is being used.
I will see about attempting a test from another wireless network. These are distributed devices in retail stores so there may not be another network available, but I will check.
I am now seeing in the Play on desktop that the app is only offered in Turkmenistan now apparently. I don't believe this is accurate but is likely a configuration mistake on behalf of the developer.
