Forum Discussion

mattdermody's avatar
mattdermody
Level 2.3: Gingerbread
2 days ago

"This item isn't available in your country" showing on isolated apps on isolated devices.

All of a sudden I'm having issues installing apps through Managed Play on isolated devices. When navigating to the app directly I can see "This item isn't available in your country."

 

 

The devices are in the US. Location services confirms this, the external device IP is also US based as well. I have cleared cache and app storage of Google Play and Google Play Services. I have upgraded Google Play Services. 

 

The devices are fully managed with manage service accounts. I have reset the account assigned to the device. 

I have tried to set the Country manually in Google Play setting but am unable to do so. It does not show a current country. I also see an option for "Switch to the United States Play Store" but tapping on it doesn't do anything. 

 

Any ideas or suggestions here?

App Management
fully managed
soti mobicontrol

3 Replies

  • mattdermody's avatar
    mattdermody
    Level 2.3: Gingerbread
    2 days ago

    I am now seeing in the Play on desktop that the app is only offered in Turkmenistan now apparently. I don't believe this is accurate but is likely a configuration mistake on behalf of the developer. 

     

  • Moombas's avatar
    Moombas
    Level 4.1: Jelly Bean
    2 days ago

    Just some questions to clarify things:

    1. Ensure on a consumer device, if app is available in the US.
    2. Turn Wifi off, put SIM card into the device and reboot it, then try again.
      • Does this work?
        • If yes, there's something on the Wifi (like proxy) telling the device the wrong country.
    3. Does the Wifi you are connected to, use a proxy which maybe is not located in the US?
      • If yes, you need to do "2." (or connect (temporarily) to a Wifi without a proxy instead of the SIM)
    4. Ensure (i guess not, as no key icon visible) the device doesn't use a VPN to somewhere outside of the US. Otherwise turn it off, reboot and try again.
    • mattdermody's avatar
      mattdermody
      Level 2.3: Gingerbread
      2 days ago

      1. The app is available in the US market

      2. The devices are TC53 which are WiFi only so I am unable to swap from WiFi to a cellular network. 

      3. A proxy is not being used. I've verified the external IP of the device is also showing a US location.

      4. No VPN is being used. 

       

      I will see about attempting a test from another wireless network. These are distributed devices in retail stores so there may not be another network available, but I will check.