URGENT: Registration Blocked - "Oops Something went wrong" at DUNS Step (Ghost Application)

Hi Android Enterprise Community Team,

 

We are currently blocked from the partner onboarding process due to a system error that seems to have locked our DUNS number in a "ghost" application state.

 

Here is the chronological sequence of the issue:

 

First Attempt: I initially applied using a generic Gmail address and was correctly declined.

Second Attempt (Corporate): I followed the instructions and re-applied using my corporate email.

The Error: This second application was marked as "Declined - Further information was requested but not received". However, I never received any email requesting further information (I have checked all Spam/Junk folders multiple times). The process seemingly timed out on the server side without notifying me.

Current Blocker: Now, when I try to "Resume Onboarding" or start a fresh application via androidenterprise.dev with my corporate email, the system allows me to log in but throws a generic "Oops Something went wrong" error immediately after I click "Next" on the DUNS Number verification step.

 

It appears my DUNS number is locked inside the previous "declined/closed" application, and the system throws an exception when I try to reuse it.

 

I urgently need the onboarding team to RESET my application status or release my DUNS number so I can submit a fresh, correct form. ( By the way, there is no information why our application was declined. What must we do, we dont know at this point )

 

Thank you for your assistance.

 

(This post was edited to remove personal information, in compliance with our guidelines)