Forum Discussion

15 Replies

  • Moombas's avatar
    Moombas
    Level 4.4: KitKat
    2 months ago

    Are you an admin or enduser? 

    Maybe describe your issue more precise where you fail.

    • maheenrafat's avatar
      maheenrafat
      Level 1.6: Donut
      2 months ago

      I am an end-user and mentioned error appears whenever I try to add my work profile on Microsoft In tune 

      • Moombas's avatar
        Moombas
        Level 4.4: KitKat
        2 months ago

        Then i would recommend to reach out to your local IT Admin so they can investigate and clarify with you why it's not working.

  • jasonbayton's avatar
    jasonbayton
    Level 4.0: Ice Cream Sandwich
    2 months ago

    I'd imagine their IT support won't be too helpful and it'll require local debugging either way. 

     

    maheenrafat​ have you ever tried to set up a work profile before? Do you have app cloning enabled?

    • Moombas's avatar
      Moombas
      Level 4.4: KitKat
      2 months ago

      But that's their job and there can be enrollment restrictions enabled we don't know of.
      So, i would expect them to troubleshoot and if they don't get further reach out here or Intune.

      • jasonbayton's avatar
        jasonbayton
        Level 4.0: Ice Cream Sandwich
        2 months ago

        If "that's their job" meant anything, this place would be desolate 😂

  • Michel's avatar
    Michel
    Level 4.0: Ice Cream Sandwich
    2 months ago

    Can you walk us trough the steps you take before getting this error? We might be able to say where the problem is. 

     

    And I agree with Moombas​ , did you reach out to your IT contact?

  • maheenrafat's avatar
    maheenrafat
    Level 1.6: Donut
    2 months ago

    I did reach out to my IT team and have them installed and then reinstalled Company Portal on my mobile. However same error has been appeared at the time of profile registration.

     

    IT department confirmed that your device is not supporting the profile creation and there is nothing we can done.

    • jasonbayton's avatar
      jasonbayton
      Level 4.0: Ice Cream Sandwich
      2 months ago

      Shock horror, 5 minutes of poking and they gave up. 

       

      As above - have you ever tried to set up a work profile before? Do you have app cloning enabled?

       

      I have a few troubleshooting steps you can try below, it's for a failed, partially successful enrolment, but for all I know with the info given it could be relevant 

       

      https://bayton.org/android/android-enterprise-faq/enrolment-failed-delete-wp/

      • Moombas's avatar
        Moombas
        Level 4.4: KitKat
        2 months ago

        ...some people should rethink if they have chosen the right job...it's always easy to give up that fast...

  • Tim25's avatar
    Tim25
    Level 1.6: Donut
    2 months ago

    OPPO A6 Pro may have some Intune compatibility issues. Update ColorOS and Play Services, then retry or check if some models need OEM support for work profiles.