Skip to main content
D
danieltang
Level 1.6: Donut
July 1, 2024
Question

ZTE don't enroll the device

  • July 1, 2024
  • 2 replies
  • 0 views

Hello,
I using ZTE to enroll all of our Android devices into our MDM Meraki.
But I've noticed that I have to perform a manual action each time to complete the enrollment :


Why ZTE don't enroll automatically the device into my MDM ?
Regards,

 

 

**Code hidden for security reasons 

    2 replies

    J
    jasonbayton
    Level: 4.1: Jelly bean
    July 1, 2024

    Hi @danieltang 

    That screenshot looks like a QR generator for Meraki? 

     

    If devices were ZT enabled, they'd be registered in the zero-touch portal and would initiate once connected to a network. Could you expand further on what it is you're doing/how you're set up today?

      D
      danieltangAuthor
      Level 1.6: Donut
      July 1, 2024

      After device initiation, I have a notification requesting additional permissions for the system manager to work.
      When I click on it, I have this message 

      And followed by this

      I need enroll this device with the enrollment code to finish the enroll.

      I'm not too sure, but I think I didn't have this step before and the device enrolled correctly in our MDM without this manual action.

       

      **Code hidden for security reasons

        J
        jasonbayton
        Level: 4.1: Jelly bean
        July 1, 2024

        Hmm I see. I'm not too familiar with meraki to be able to help too much, but have you configured the zero-touch DPC extras?

         

        https://documentation.meraki.com/SM/Device_Enrollment/Android_Zero-Touch_Enrollment

          J
          jasonbayton
          Level: 4.1: Jelly bean
          July 1, 2024

          Yes I did.


          OK, assuming they're correct and nothing is missing to enable automated enrolment, this issue should be directed to Cisco until someone who knows the platform well can comment. 

            Terms & ConditionsCookie settingsAccessibility statement