Skip to main content
I
is-lime
Level 1.5: Cupcake
May 31, 2024
Question

ZTE Portal - no account found

  • May 31, 2024
  • 1 reply
  • 6 views

Iam trying to setup zero-touch enrollment for android devices using intune. My reseller is telling me they are unable to add my account to enable the linking of zero touch (even though they are a authorized reseller), and tell me to contact google support...?

 

I have linked our admin-email in the account creation, and i can manage the account in the "normal" account management, but in the ZTE portal i simply get "no account found".

1 reply

Moombas
Moombas
Level 4.4: KitKat
May 31, 2024

Hi, did you create a Google account with that mail address you want to use?

This is necessary as if there's no google account with that mail address you can't use it for ZTP to login (keep that in mind as well if you want yourself add more users as well!).

I
is-limeAuthor
Level 1.5: Cupcake
May 31, 2024

Hi! Yes account created with the email i want to use, our reseller is telling me they are unable to troubleshoot account issues, they only register the device serialnumbers..

Moombas
Moombas
Level 4.4: KitKat
May 31, 2024

But if from your end everything is fine, they should reach out in the android partner community for help. They should be able to help there.
But really ensure that you have a Google account assigned to this mail as the error message insist no Google account created/assigned to that mail.

@Lizzie and @ReeceK am i right?

Terms & ConditionsCookie settingsAccessibility statement