Knowledge Base Article

[Fixed] Outage impacting Managed Play and Android Managed API

Issue description: 

An outage started around 18:20 UTC which impacted Managed Play and Android Management API. Customers may have experienced applications failing to install or policy changes being slow to take effect.

 

Current status: [Fixed]

 

Our engineers have mitigated the issue and customers should see no further issues related to this.

 

Thank you for your patience.

 

Android Enterprise Customer Community Team

Updated 2 months ago

8 Comments

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    2 months ago

    Hey everyone, 

     

    Our engineers are continuing to work on this. 

     

    We will continue to update you. 

     

    Thanks.

    • Sanitas's avatar
      Sanitas
      Level 1.5: Cupcake
      2 months ago

      We have been having trouble provisioning our Android 10 devices with the process freezing when attempting to install work apps. Would this outage have caused our issue? In Android 10 still supported? Thanks

      • Emilie_B's avatar
        Emilie_B
        Google Community Manager
        2 months ago

        Hi Sanitas​ and welcome to the community 👋

         

        This outage has been fixed so, it is strange that you are experiencing issues - we'd recommend you raise a ticket with your EMM provider to investigate further. 

         

        Please give us an update once you've talked to your provider and we can reassess then 🙂

  • gareth's avatar
    gareth
    Google Team
    2 months ago

    The issue has now been resolved and normal service has been restored.

  • Alex_Muc's avatar
    Alex_Muc
    Level 3.0: Honeycomb
    2 months ago

    Oddly enough, 8 hours before the outage yesterday, I was asked if there was any information online about the health of Managed Google Play or Android Enterprise.

    I have referred to the Google Cloud Status Page: https://status.cloud.google.com/index.html

    Because if there are major problems with Google Cloud, MGP and AE will probably also be affected.

     

    I didn't want to open a separate topic for this, but coincidence is ideal. Hence the question:
    Is there a health check of Android-related services? (ZeroTouch, MGP, etc.)

     

    Samsung has something like this in case there is a problem with KME, for example: https://status.samsungknox.com/

     

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    2 months ago

    Morning Alex_Muc​, thanks for sharing this - that's certainly funny timing. I'm wondering if you can predict anything else 😁?!?

     

    But, on a more serious note, this is actually really great feedback. We introduce the customer service announcement board probably about a year ago here in the customer community and I feel this has been well received by you and other here. Implementing a Android related status page for specific services (like you say zero-touch, MGP...) would certainly be a good evolution here. I'll highlight this back to our team internally to see what might be feasible here.

     

    Thanks so much for this. Speak soon. 

     

    Lizzie

    • Michel's avatar
      Michel
      Level 3.0: Honeycomb
      2 months ago

      +1 for a status page, its always helpfull during troubleshooting

  • Moombas's avatar
    Moombas
    Level 4.1: Jelly Bean
    2 months ago

    Hmm, for some reason i didn't get notified about this, i unfollowed and followed again this again hopefully next time it works.