Knowledge Base Article

[Fixed] Outage impacting Managed Play and Android Managed API

Issue description: 

An outage started around 18:20 UTC which impacted Managed Play and Android Management API. Customers may have experienced applications failing to install or policy changes being slow to take effect.

 

Current status: [Fixed]

 

Our engineers have mitigated the issue and customers should see no further issues related to this.

 

Thank you for your patience.

 

Android Enterprise Customer Community Team

Updated 2 days ago

5 Comments

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    2 days ago

    Hey everyone, 

     

    Our engineers are continuing to work on this. 

     

    We will continue to update you. 

     

    Thanks.

  • gareth's avatar
    gareth
    Google Team
    2 days ago

    The issue has now been resolved and normal service has been restored.

  • Alex_Muc's avatar
    Alex_Muc
    Level 3.0: Honeycomb
    17 hours ago

    Oddly enough, 8 hours before the outage yesterday, I was asked if there was any information online about the health of Managed Google Play or Android Enterprise.

    I have referred to the Google Cloud Status Page: https://status.cloud.google.com/index.html

    Because if there are major problems with Google Cloud, MGP and AE will probably also be affected.

     

    I didn't want to open a separate topic for this, but coincidence is ideal. Hence the question:
    Is there a health check of Android-related services? (ZeroTouch, MGP, etc.)

     

    Samsung has something like this in case there is a problem with KME, for example: https://status.samsungknox.com/

     

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    16 hours ago

    Morning Alex_Muc​, thanks for sharing this - that's certainly funny timing. I'm wondering if you can predict anything else 😁?!?

     

    But, on a more serious note, this is actually really great feedback. We introduce the customer service announcement board probably about a year ago here in the customer community and I feel this has been well received by you and other here. Implementing a Android related status page for specific services (like you say zero-touch, MGP...) would certainly be a good evolution here. I'll highlight this back to our team internally to see what might be feasible here.

     

    Thanks so much for this. Speak soon. 

     

    Lizzie

  • Moombas's avatar
    Moombas
    Level 4.1: Jelly Bean
    15 hours ago

    Hmm, for some reason i didn't get notified about this, i unfollowed and followed again this again hopefully next time it works.