Knowledge Base Article
[Fixed] Outage impacting Managed Play and Android Managed API
Issue description:
An outage started around 18:20 UTC which impacted Managed Play and Android Management API. Customers may have experienced applications failing to install or policy changes being slow to take effect.
Current status: [Fixed]
Our engineers have mitigated the issue and customers should see no further issues related to this.
Thank you for your patience.
Android Enterprise Customer Community Team
5 Comments
- LizzieGoogle Community Manager2 days ago
Hey everyone,
Our engineers are continuing to work on this.
We will continue to update you.
Thanks.
- garethGoogle Team2 days ago
The issue has now been resolved and normal service has been restored.
- Alex_MucLevel 3.0: Honeycomb17 hours ago
Oddly enough, 8 hours before the outage yesterday, I was asked if there was any information online about the health of Managed Google Play or Android Enterprise.
I have referred to the Google Cloud Status Page: https://status.cloud.google.com/index.html
Because if there are major problems with Google Cloud, MGP and AE will probably also be affected.
I didn't want to open a separate topic for this, but coincidence is ideal. Hence the question:
Is there a health check of Android-related services? (ZeroTouch, MGP, etc.)Samsung has something like this in case there is a problem with KME, for example: https://status.samsungknox.com/
- LizzieGoogle Community Manager16 hours ago
Morning Alex_Muc, thanks for sharing this - that's certainly funny timing. I'm wondering if you can predict anything else 😁?!?
But, on a more serious note, this is actually really great feedback. We introduce the customer service announcement board probably about a year ago here in the customer community and I feel this has been well received by you and other here. Implementing a Android related status page for specific services (like you say zero-touch, MGP...) would certainly be a good evolution here. I'll highlight this back to our team internally to see what might be feasible here.
Thanks so much for this. Speak soon.
Lizzie
- MoombasLevel 4.1: Jelly Bean15 hours ago
Hmm, for some reason i didn't get notified about this, i unfollowed and followed again this again hopefully next time it works.