Getting started with your organization

[Guide] First aid for bug reports

Hi! Mobile devices are quite complex and fast- changing. Errors sometimes sneak in and as a UEM administrator you often have to find a solution.If in doubt, the UEM manufacturer is the first point of contact, but if it is an app or OEM-specific err...

Automatically Skip Google Account during Zero Touch Enrollment with Intune?

We have the Android devices enrolling via ZTE and configs. But, my client is asking if there is a way to skip the Google account screen without relying on the user to click skip. We do have a Device Restriction policy that will take effect after en...

Failure [INSTALL_FAILED_DEPRECATED_SDK_VERSION: App package must target at least SDK version 23, but found 21

Resolved! Distributing Paid Apps

Hey everyone,Google removed the option to distribute paid apps some time ago.We loved that feature to roll out paid apps like ZoiPer Pro and many more.Are there any plans to get this awesome feature back? I already asked about it at the Android Enter...

Resolved! Bug in Android Acedemy exercise blocks ending the activiy

There's a bug in the following sections which blocks ending the activity:Android Enterprise Expert > Android Enterprise Support Engineer Policy Troubleshooting > New application requirement > Bug ReportThe issue is the correct option "DUMP of Service...

Monosnap Android Enterprise Support Engineer Class.png

Unable to change configuration via CSV method for devices uploaded to Zero Touch customer portal

Hello, Until earlier today, I was able to upload existing devices via .csv with a view to changing their configurations. This is because our resellers are unable to choose which configuration to use upon upload (we have two for different types of dev...

Basic WiFi-profiles (configuration profiles) do not deploy into Device

Dear all,Since three weeks ago we noticed issue to deploy basic Configuration profiles (WiFi) into devices (MDM is Intune). Problem ONLY occurs with newly enrolled COPE devices running on Android 15. So we think it's Android 15 (Google) issue on COPE...

Intune Enrollment QR Code - Two connection types

Hi, allI'm trying to modify our original enrollment token (Intune - Fully Managed Device QR Code) so that the device can enroll using mobile data OR any wifi network.I managed to add this to an existing QR codeandroid.app.extra.PROVISIONING_USE_MOBI...

Owner deleted from Zerotouch portal

Hi all, I inadvertently removed the owner account from the Zerotouch portal for one of our customers, when I was setting up his google account (the link was destroyed when we created it). There was only 1 owner set (we are only admins), so we are una...

Unlinking Zero-Touch from MDM provider

Hello. Some months ago we were trialing Android Zero Touch with two different MDM providers: Intune and Workspace One. We have now chosen Intune, but our ZT portal is still linked to WSO. By default devices will get the Enterprise Default Profile, an...