October 26th, 2023
Some Fully Managed devices running Android 11 and below have received a version of the Play Store that cannot self-update to the newest versions.
Work Profile devices, including both personally and company-owned devices, are not impacted.
Affected devices can still install and update other applications as normal.
This issue can be verified on the device, by long pressing the Play Store icon and tapping the info icon. Impacted devices will have the Play Store version 35.2.19 or below.
Bugreports from these devices may also show entries as follows when attempting to update.
“PackageManager: Package com.android.vending signatures do not match previously installed version; ignoring!”
A fix has been applied to prevent additional Fully Managed devices getting into this state.
We have also temporarily turned off the self-update ability for Play Store on the affected devices.
Engineering is currently researching a scaled solution to revert the Play Store to an updateable version.
We don’t suggest applying any workarounds until we have exhausted the options for a scaled solution. However, if you have users who are experiencing issues now, please contact your EMM provider for support.
If needed, users can manually resolve the problem for their device by following these steps:
- Long press the Play Store icon on the home screen.
- Choose “App Info”
- Tap the three dots in the top right corner
- Uninstall Updates -> Ok
- Open the Play Store -> Menu Icon -> Settings -> Play Store version
- Click Update Play Store
Message “A new version will be installed shortly”
7. Close Play. A successful update should occur within the next few hours.
*Post updated, Oct 30th: workaround link to help guide removed and steps added directly to article