Forum Discussion

Level 2.0: Eclair

2 years ago

Android device enrolment issue - Third party MDM app is not being installed during the sign-in process

Hello Android Enterprise Team, We are experiencing a new issue with our Android device enrolments where the third-party MDM app(CyberArk MDM App) is not being installed during the sign-in process...

mdas86

Level 2.0: Eclair

2 years ago

Hi jeremy ,

I was not aware of this. Could you please help me to provide the link where I could proceed to raise the support ticket?

Thank you!

Moombas

Level 4.1: Jelly Bean

2 years ago

Hi mdas,

I'm a bit scared that you seem to have bought a product and want to do administration to it but just can't find the relevant support information which requires maximum 1 minute to find via Google search and their website:

https://www.cyberark.com/de/services-support/technical-support/?utm_medium=paid_search&utm_source=google&utm_campaign=identity_security&utm_content=cyberark_de&utm_term=emea_german_de_brand_tofu

mdas86
Level 2.0: Eclair
2 years ago
Hi Moombas ,
I was looking for the process to directly riase the support ticket to dedicated EMM Support Community where I should have access to Google Android Engineers.

I am well aware about the process to raise CyberArk support ticket, might be something misunderstood on my query.

As I saw the issue in Android package auth failure, I need to verify and troubleshoot in collaboration with Teams help.

Thanks for your time!