Recent discussions
No Response After Submitting Android Enterprise Contact Form
Dear Android Enterprise Team and Community, I hope you're doing well. I submitted the “Get in touch” form on the Android Enterprise website and received the confirmation email on May 30, which I have already responded to. However, I haven’t received any follow-up or contact from a specialist since then. We are exploring Android Enterprise solutions for our business and are interested in understanding the next steps to get started. Could someone from the team or community please assist or guide me on how to proceed? If additional information is required from my side, I’d be happy to provide it. Thank you for your support. Best regards, Deepak Alobha Technologies Pvt Ltd (This post was edited to remove personal information, in compliance with our guidelines)
InTune Android connection "unexpected error"
Trying to follow this doc. We want to use InTune to control our corporate owned Android devices. https://learn.microsoft.com/en-us/intune/intune-service/enrollment/connect-intune-android-enterprise At step 7, it has me click "Launch Google to connect now" and I just get "Unexpected error. Please wait for some time and try again." Tried multiple browsers, incognito, multiple accounts, etc. All same results. We have a licensed Google Workspace tenant with Enterprise Standard licenses. The account has access to all Google apps/services. My account is both an Azure Global Admin and a Google Workspace Super Admin/Owner. Sat on chat with Workspace/Android Enterprise support trying all the obvious things for 3 hours with no resolution. They finally gave up and just said "call Microsoft" which doesn't help, it's literally an error thrown by enterprise.google.com. How do I get past this error to configure the connection? (This post was edited to remove personal information, in compliance with our guidelines)
Zero Touch Portal - Error Message
Hi Team, I have created a new configuration item and linked it to Microsoft Intune token. Then I have decided to remove the Intune token configuration before removing the configuration file from Zero touch (which I dont think it should matter). Then I went to remove the configuration item from Zero touch and was getting a strange error message, see below. Now I'm left with a configuration item in Zero touch that I can't remove. Can someone please help or reach out, that would be great. Also, let me know if there is anything else you require from my end.
MDM configuration became lost
A few years ago we added an MDM configuration to our app, according to the straightforward guide Setup managed configuration Previous month we released a new 15.0.0 version of our app, IQ SmartApp Enterprise Besides other changes, in this release we removed one option from the MDM configuration XML, a deprecated boolean parameter. Indeed the XML validity wasn't broken, no related changes in the app Manifest or so on. However our customers started to complain, that app lost the ability to configure MDM parameters. Also, when adding the app to Approved list on MDM Solutions (we checked on HMD and TinyMDM), in the app details was lost a badge "Tis app offers managed configuration". If download AAB and/or APK from Google Play Console and unpack them, or open them in Android Studio, the required Android Manifest parameter "android.content.APP_RESTRICTIONS" is present and pints to MDM XML config file which is also present in the AAB or APK. If check the APK, taken from Google Play Console, locally with TestDPC app, the managed configuration is also present. Can you please help to understand, what's going on? As for me, removing one of the MDM parameter from the managed configuration config shouldn't be a reason of disappearing the whole managed configuration. Which is actually present in the AAB or APK builds.ZTE - Unable to Bulk deregister devices
Hi Team, Im having issues when trying to do a bulk device deregister. Getting an error message "Something went wrong - Try uploading your file again" and its not telling me what the issue is. My current file format is .CSV and the table is as follow: modemtype modemid manufacturer profiletype owner IMEI 123456789012345 Motorola ZERO_TOUCH 0 Can you tell me what I'm doing wrong? Thanks ----------------- I'm following the below instructions: https://support.google.com/work/android/answer/7514005#csv&zippy=%2Cdevice-configuration-csv-file-format%2Cdevices%2Capply-a-configuration-to-many-devices%2Cderegister-a-device Bulk deregister devices Deregistering multiple devices in bulk can be done using a device configuration CSV file. To do this: Create a device configuration CSV file including every device you wish to deregister. Replace the 'profileid' column in this CSV file with a column titled 'owner', and set the values in this column to 0. Re-upload the CSV to your portal.Reverting Play Store Layout After Using Collections in Intune
Hello, We previously enabled the "Collections" feature in Managed Google Play, in Intune, to organize apps into categories. However, we would now like to revert to the default layout where all approved apps are visible in the Play store without needing to be added to a collection. We have fully managed Android devices. Currently, apps that are not explicitly added to a collection do not appear in the Play Store which is causing confusion for our users. According to the Google support article here: https://support.google.com/googleplay/work/answer/9146438?hl=en It states: "Note: Creating a collection changes the Play Store layout type which requires that all apps must be added to a collection to be visible. Deleting collections does not automatically revert back to the basic layout. Contact your EMM to determine how to revert back to the basic Play Store layout in their solution." The workaround currently is to add every single app into the collection but its easy to forget. I have also not been able to add more than one of our Managed Google Play webapps which makes them not visible to our users. We contacted Microsoft/Intune support, and while they attempted to help, they ultimately referred us to Google Support. However, I haven’t found a direct way to contact Google about this—only this forum. Has anyone else experienced this issue? Is there a known way to revert the Play Store layout back to the default view without using collections? Thanks in advance!
OTA cache host is down
Hello peeps I fancied running automated network connectivity checks in one of my apps. Pulled in the list from the Devices category of network requirements and it looks like one of the OTA cache servers has been down for at least a week. ota-cache2.googlezip.net I raised it quietly but figured it was worth calling out here also.Need Help with QR Enrollment for Multiple Devices in Educational Environment – Is External MDM Required?
Hi everyone, I'm managing a large number of Android tablets in an educational environment. I'm trying to enroll the devices using Android Enterprise with QR code enrollment, but I'm having trouble getting the QR method to appear. So far, only Zero-Touch shows as an option, but most of our devices were not purchased through Zero-Touch resellers, so we can't use that method. My main question is: Is it strictly necessary to use an external MDM (like Miradore, Intune, etc.) to generate the QR code, or is there a way to create and use it directly from the Google Admin console or natively through Android Enterprise? We want to deploy the tablets efficiently and avoid entering accounts manually. Ideally, each device would automatically enroll with our managed Google Play account by scanning a QR code after a factory reset. This is especially important in a school context, where we have many students and limited time for configuration. We are already registered in Google Workspace, and the tablets are in a dedicated organizational unit for students. The admin account is managed, and we are using the Android Enterprise platform linked to our domain. For reference, here are two YouTube videos showing the configuration steps I followed (which reflect our current setup): https://www.youtube.com/watch?v=jI-C_y1u8jE https://www.youtube.com/watch?v=h__pvfp559Q Any advice or clarification would be greatly appreciated. Especially if there’s a native way to enable QR enrollment without needing a full external MDM platform. Thanks in advance!
