Recent discussions
Need Help with QR Enrollment for Multiple Devices in Educational Environment – Is External MDM Required?
Hi everyone, I'm managing a large number of Android tablets in an educational environment. I'm trying to enroll the devices using Android Enterprise with QR code enrollment, but I'm having trouble getting the QR method to appear. So far, only Zero-Touch shows as an option, but most of our devices were not purchased through Zero-Touch resellers, so we can't use that method. My main question is: Is it strictly necessary to use an external MDM (like Miradore, Intune, etc.) to generate the QR code, or is there a way to create and use it directly from the Google Admin console or natively through Android Enterprise? We want to deploy the tablets efficiently and avoid entering accounts manually. Ideally, each device would automatically enroll with our managed Google Play account by scanning a QR code after a factory reset. This is especially important in a school context, where we have many students and limited time for configuration. We are already registered in Google Workspace, and the tablets are in a dedicated organizational unit for students. The admin account is managed, and we are using the Android Enterprise platform linked to our domain. For reference, here are two YouTube videos showing the configuration steps I followed (which reflect our current setup): https://www.youtube.com/watch?v=jI-C_y1u8jE https://www.youtube.com/watch?v=h__pvfp559Q Any advice or clarification would be greatly appreciated. Especially if there’s a native way to enable QR enrollment without needing a full external MDM platform. Thanks in advance!OTA cache host is down
Hello peeps I fancied running automated network connectivity checks in one of my apps. Pulled in the list from the Devices category of network requirements and it looks like one of the OTA cache servers has been down for at least a week. ota-cache2.googlezip.net I raised it quietly but figured it was worth calling out here also.
Managed Google Play API Error
We manage our mobile device through Intune; we also manage multiple tenants. I didn't know when I did this, but I made the mistake of signing into a new tenant with our Managed Google Play account that we use for our main tenant. Still, unaware of my error, I decided to disconnect the Managed Google Play account from the new tenant and create a new Google Play account for them. The new tenant works fine. I'm able to enroll Android devices and manage apps. However, in our main tenant, under Tenant Administration | Tenant Status for Managed Google Play, it shows a warning: Management Service Error. If I try to go to Android Apps to add an app, I get the following message: "It looks like your tenant has been unbound via the Google Play console. To browse Managed Google Play, your Intune account needs to be connected to your Android Enterprise account." But, in Devices | Android | Android Enrollment | Managed Google Play, it shows the account as Setup (with the green check). I'm also unable to create a new Corporate-Owned, Fully-Managed profile. I get an error. I reached out to Microsoft and they say this is a Google issue. I've tried to find ways to contact Google without success. So, we're kind of stuck in the mud. Is there a way to fix this?
Zero Touch Portal - Error Message
Hi Team, I have created a new configuration item and linked it to Microsoft Intune token. Then I have decided to remove the Intune token configuration before removing the configuration file from Zero touch (which I dont think it should matter). Then I went to remove the configuration item from Zero touch and was getting a strange error message, see below. Now I'm left with a configuration item in Zero touch that I can't remove. Can someone please help or reach out, that would be great. Also, let me know if there is anything else you require from my end.Managed Google Play Collections
The Managed Play Store and the Google Play iFrame play a major role in Android Enterprise Management and the Collections are important for managing and displaying apps in the Managed Store. Basically, the collections work well, but I also see room for improvement there. These would not only be useful for admins, but also for users. But first a step back: There are two different layouts: Basic and Custom. A collection (or ‘cluster’) can have up to 100 apps. Basic is a single collection Custom allows up to 30 collections Easier sorting in the iFrame The apps are sorted in the iFrame using arrows next to the app icons. Especially with large collections, it becomes a task of patience when an app has to be sorted to the back. A drag & drop feature would make customisation much more convenient. Backup / restore of collections A restore function for collections was asked for in another topic. In addition to ‘edit’, ‘delete’ and ‘duplicate’, “export” and ‘import’ would also be useful in the iFrame. (see above screenshot) Collections could be backed up and restored in this way. Be it to have only one backup, to configure a collection in a test environment exactly as in the production environment or to design a collection externally with tools and then upload it. (e.g. manual customisation of the json data of a backup) More variation for collections in the custom layout In the ‘Custom’ store layout, the collections are displayed one below the other. The mixture of vertical (between the collections) and horizontal (within the collection) scrolling can become somewhat confusing. In addition, you cannot recognise at first glance whether it is a very large or rather small collection, as usually only 3 apps are displayed. As long as you don't have many apps, the basic store layout is often much cleaner. It could therefore be useful to define a number of (app) lines per collection that are displayed in the MGP. (with 1 line as default) Or an option where a collection is displayed completely in MGP instead of scrolling sideways. There are different types of collections in the normal Google Play Store. It would be useful to be able to choose between the different variants. (See ‘Popular apps’ / Business tools") Do you have any other ideas and suggestions for MGP Collections? 😃
Can't add a new private app to a Collection in Managed Google Play Store (Intune)
Hello, i've recently published a new private app to our Managed play Store through the iFrame in Intune. I can assign the app now, install it and search for it on the Work Profile Play Store on my phone but i can't find the app when i want to add it to a collection. We have a few similar private apps already published and these work fine. It is only the most recent one i can't find in the collections. Is there another Sync i am missing or is it a problem with our Managed Play Store? Thanks for the help. BR SebDoes anyone allow multiple users on their Androids?
I've got a use case for some multi-user Android tablets and I'm trying to figure out the best solution. I know Android allows you to create secondary users by default but it appears that Microsoft Intune is disabling this setting automatically. Doesn't seem to be a way to allow it given that the only options are block or not configured. I put in a ticket with Microsoft and I'm sure their answer will be to use Microsoft Entra Shared Mode and the Managed Home Screen but that doesn't work very well. Also, it appears multi-user functionality is documented by Google and an EMM can set it up so the user can create secondary users using the standard Android settings or the DPC can create the secondary user. Also looks like there's some work to be done as far as making sure the DPC can still manage the secondary users as well. https://developer.android.com/work/dpc/dedicated-devices/multiple-users So I am curious for those using other EMMs: do you allow secondary users on any of your Android devices?
No Response After Submitting Android Enterprise Contact Form
Dear Android Enterprise Team and Community, I hope you're doing well. I submitted the “Get in touch” form on the Android Enterprise website and received the confirmation email on May 30, which I have already responded to. However, I haven’t received any follow-up or contact from a specialist since then. We are exploring Android Enterprise solutions for our business and are interested in understanding the next steps to get started. Could someone from the team or community please assist or guide me on how to proceed? If additional information is required from my side, I’d be happy to provide it. Thank you for your support. Best regards, Deepak Alobha Technologies Pvt Ltd (This post was edited to remove personal information, in compliance with our guidelines)
Default configuration not apply
Hello, We're having trouble assigning the default configuration when resellers add phones to our Zero-Touch account. We've successfully linked Intune to the Zero-Touch account. In Intune, there is a fully managed profile. I used this token to create a profile that works, no problem. However, when resellers add new devices, they don't retrieve our default configuration, which is called PROD_INTUNE_FullyManaged, but retrieve a default profile that we haven't configured. It's quite annoying to have to systematically reassign the correct default profile. Thank you for your help on this issue. *Post updated 27 May, 2025 - translated from French to English
