Forum Discussion
Barcode setup without ENROLLMENT_TOKEN
I am not 100% on this but I want to say that Zero Touch and QR based enrollment are independent of one another. Zero Touch is generally a bit of a misnomer considering it requires numerous touches, especially when manually having to type in WiFi credentials. It is more like Zero Touch for IT admins, but lots of touches for end users. For line of business devices from Honeywell and Zebra I generally recommend other enrollment strategies like QR or StageNow (Zebra) or Enterprise Provisioner (Honeywell). If you're already having the users scan a QR code containing the WiFi credentials you might as well complete the whole enrollment at that time and avoid the overhead and added complexity of ZTE entirely.
ZTE can be painful with these mission critical devices that go in for repair on repair contracts as you typically are required to unenroll /deregister devices from the ZTE portal before shipping them in which can become a bottleneck in you RMA process.
"Zebra requires customer to deregister their Android device from Android zero-touch portal prior to sending the unit in for hardware inspection and repair."
Zero Touch is generally a bit of a misnomer considering it requires numerous touches, especially when manually having to type in WiFi credentials
Jus a short note on this: Zero-Touch for the ADMIN, not for the user i guess was the thinking on that but for the end-user it seems silly naming as they still have to do steps, thats true.
Would be nice to have an "skip all" config just providing the settings via the JYSON maybe except the screen "this device isn't private".
Like in my second example you can add this to the json to skip most of the questions:
"android.app.extra.PROVISIONING_SKIP_EDUCATION_SCREENS": trueBut I get the point - either QR code or ZTE onboarding.
Would be nice to have a combination of that. Combine the configuration of QR Code and ZTE - where ZTE is priorized - and then start the setup with this information. So you can have Wi-Fi information in QR Code so users don't need to enter complex password on the small keyboard.
What i really mean, is that it would be nice if the user just turns on mobile, establish a data connection (in Wifi setup step you can scan a wifi QR to add Wifi without entering anything manually) and then it shows the "device isn't private" and next is without any additional steps download of the MDM app and enroll it (no additional screen/setting shown). At least for fully managed devices.
But yet you still have to go through several steps still.
Have you seen this in my previous comment wbaeck "...in Wifi setup step you can scan a wifi QR to add Wifi without entering anything manually..."?
This is already working, depending of which OS version they use but all the latest should have this already.
So you provide the Wifi QR and have the device in ZTP for ZTE.
But in case of Zebra i really recommend what mattdermody wrote already: Use StageNow for staging. I have no experience with Honeywell but would also trust his statement regarding that (Enterprise Provisioner).
And regarding repairs: You willl be in contact with your ZT reseller everytime then because, you remove the device from the ZTP and ask them afterwards to add the new SNR/IMEI to the portal you get to know after the repair.
No need to speak to the reseller. Leave the serial in, and remove the config. Add the config back in post return from OEM (or reseller if they are handling the repair). Not tested this in a while though.
