Forum Discussion
InTune Android connection "unexpected error"
Trying to follow this doc. We want to use InTune to control our corporate owned Android devices.
https://learn.microsoft.com/en-us/intune/intune-service/enrollment/connect-intune-android-enterprise
At step 7, it has me click "Launch Google to connect now" and I just get "Unexpected error. Please wait for some time and try again."
Tried multiple browsers, incognito, multiple accounts, etc. All same results.
We have a licensed Google Workspace tenant with Enterprise Standard licenses. The account has access to all Google apps/services. My account is both an Azure Global Admin and a Google Workspace Super Admin/Owner.
Sat on chat with Workspace/Android Enterprise support trying all the obvious things for 3 hours with no resolution. They finally gave up and just said "call Microsoft" which doesn't help, it's literally an error thrown by enterprise.google.com.
How do I get past this error to configure the connection?
(This post was edited to remove personal information, in compliance with our guidelines)
12 Replies
Hi sdube_idc and welcome to the community 🚀
Let's see if some of our members can help out Moombas jasonbayton Michel Alex_Muc Rakib
I'd echo OP. It's literally erroring at inputting the email address in the Google account sign in screen. We don't have any visibility as to what might be happening.
My only thought would be if Intune config is expecting a particular email address be used.. but I'm not sure if they've even implemented that.
Aaah I see what you mean jasonbayton - the heat is getting to me!
sdube_idc I think this post might be helpful - essentially, when trying to add an admin email, it has to be a gmail address.
Please let us know if you need additional assistance 🙂
I've never encountered this issue before with Intune/Google. My first guess would be that it has an issue with the account having a Google workspace License. Intune and Workspace aren't really a match made in heaven.
Just to rule this out, you could create a standalone google account that is not part of your tenant and see if that connects properly.
When reaching out to Intune support, I suggest escalating to the manager. All support agents list their manager in their signature, if things don't go as you wish you can forward a message to the manager. They will always escalate, and i've had some good experiences with that level of support.
It's sounding like a Google issue.. I'd expect it to be escalated to understand why Google is rejecting accounts today.
