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Does Android devices lose contact with Google ZTE portal if they are not activated or they do not report back after x number of days? Is there a policy for that?
So we have some Android devices that are imported to ZTE and then sent to the customers but the customers didn't enroll the devices immediately. They have inactive and turned off for 5 months. After ...
No, i just removed the config of the issuing device and reassigned it. Then all went fine after the wipe of the device.
As we had this only to some very few devices there was no more to investigate as there must be something on ZTP side something showing correctly but not working properly.
Hi Arifn , in the ZTP go to devices. There you have all devices listed with their IMEI numbers claimed and under the configurations column there should be a configuration name shown for each IMEI.
As my ZTP is shown in german, I'm not sure what's written there in EN (translation would be: no configuration) if there's no configuration assigned.
