Forum Discussion

ROVI's avatar
ROVI
Level 1.5: Cupcake
8 months ago
Solved

The customer reported to us a problem with contact SMS which is not displayed on the personal side (only the numbers are displayed but not the names of the contacts)

The customer reported an issue to us: on the personal part of his phones, business contacts are no longer displayed across his entire fleet when users receive SMS from business and personal contacts ...
  • Lizzie's avatar
    Lizzie
    4 months ago

    Hey everyone,

     

    ROVI, bpope-verizon, weberda, Michel, sbowlestx, Moombas, kEvaR, Titouan 

     

    I have some good news, this now looks like a fix has been rolled out. 🎉 Please can you test this out on your end and let me know how it's working for you? 

     

    Looking forward to hearing from you. 

     

    Thanks,

    Lizzie

     

Lizzie's avatar
Lizzie
Google Community Manager
7 months ago

Hey team,

 

ROVI, sbowlestx, weberda, jasonbayton, Titouan, Michel, kEvaR 

 

Thank you so much once again for all your feedback here and testing. This has been super helpful in trying to understand this more. I'm sorry it has taken a little while to come back, I have been working to get you a useful response and update. I can confirm that I've heard from the engineers in the Google Messages Team and this is a bug. The team are working on a fix at the moment and are targeting January for the update. 

 

I'm sorry for any frustration this has caused here and I will keep you updated around this as much as I can. 

 

I hope having a bit more clarity on this good to hear and thanks again for your help. Speak to you soon. 

 

Lizzie

Michel's avatar
Michel
Level 3.0: Honeycomb
7 months ago

Thanks for listening and acting on this, much appreciated!