Forum Discussion

mattm's avatar
mattm
Level 1.5: Cupcake
7 months ago

Zero Touch Portal Setup - Error 403 on login

Hi,   My reseller has set-up an account linked to a corporate Google account.  When I try to login to https://partner.android.com/zerotouch using that account I get a "403, The account doesn't have...
Lizzie's avatar
Lizzie
Google Community Manager
7 months ago

Hello mattm,

 

Welcome to the Customer Community.

 

We've recently launched a new Customer Portal for Zero-touch (you can learn more about this here), so that might be why you are getting the error message. Here is the new link: https://enterprise.google.com/android/zero-touch/customers/

 

Can you see if this works for you? ðŸ¤ž

 

Thanks,

Lizzie

  • j-parle's avatar
    j-parle
    Level 1.5: Cupcake
    5 months ago

    Hello Lizzie, this link is still not working for me.   I'm enrolled with Verizon in the MDM program and have followed all steps.  Please help, is there a contact number that can help trouble shoot?

    • pmason's avatar
      pmason
      Level 1.5: Cupcake
      17 days ago

      Lizziehave you been able to solve this problem? Any other information?

       

      From our side we have exactly the same problem. We created a new customer on Zero Touch Reseller portal. However, the customer is getting "403, The account doesn't have permission to see this page. Contact your admin for access or use a different account.".

      When we created the new customer on the portal, the primary account it was not yet created for Google, not sure if the problem comes from there.

      Of course, the customer is trying to navigate through: https://enterprise.google.com/android/zero-touch/customers/

      What can be done on these cases?

      Please, advise.

       

      Regards,

      • Lizzie's avatar
        Lizzie
        Google Community Manager
        17 days ago

        Hey pmason,

         

        Thanks for your reply here. Are you the partner/reseller here? If so, I would recommend opening a ticket directly with our partner team, as there could be a few reasons they this is happening and they can dig a little deeper. Let me know if this isn't possible. 

         

        mattm j-parle - if you have any update on how you resolved this, it would be great if you could share anything you can. Thanks so much.