Repeating Android Enterprise (COPE) issues with Samsung devices

Hi Felix,

just to clarify one thing before: OS update and Samsung OneUI Update is the same as when your Samsung device gets a new OneUI, it's distributed via an OS update.

Any kind of firmwareupdate can cause trouble to MDM management (independent of which MDM or manufacturer you choose).

We highly recommend from our side to set firmwareupdates to "postpone" (even on COPE devices, but which is not possible on BYOD), so you have up to 90 days to check any new firmware released and get in contact with the MDM and/or manufacturer support to investigate it and get a fix out before the devices get updated.

But our experience is that it's extremely hard to get "informed" that a new version (includes also SPs) is released and also means a lot of work of testing the device every time from enrollment to production use cases.

The biggest differences in choosing an MDM and devices (outside of functionalitys) are:

- Support quality/speed
- Quality of provided firmware versions

Our experience was very mixed yet on several manufacturers but because of functionality we stay with our current MDM.