Zero Touch - Enterprise default configuration not applied automatically
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11-17-2023 07:47 AM - last edited on 11-17-2023 08:47 AM by Lizzie
Hi,
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11-17-2023 08:21 AM
It sounds like the integration between the EMM and ZT hasn't passed over the relevant enrolment token. When this happens it will provision up to enrolment and then ask for a code/scan.
Are you able to verify the integration is correct?
There are no alerts unfortunately when devices are added. That's a good feature request for @Lizzie
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03-15-2024 05:44 AM
Hello,
The integration works fine.
The default profile assigned to the newly added device is not effective.
The default profile is set to our only business profile, Ms Intune MDM.
To have the thing working, we need to manually change the profile assigned to the device from Default to our Business profile and have the device reset.
Our Business Ms Intune MDM is set as default profile.
thanks,
Francois
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03-15-2024 05:54 AM
To risk repeating myself (sorry!) if the profile Intune created in ZT as the Default Enterprise Profile is not working correctly, but others do, it's a configuration issue with Intune.
Have you read through the intune docs and are you using the supported deployment scenario for this? Perhaps remove and re-add the integration following the docs and try once more.
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03-15-2024 06:17 AM
Hi,
We have only one configuration profile and it’s for MDM Ms Intune.
Set as Default, not effective at device setup time. Need to manually assign it later to the device and have the device reset. The SAME profile works when assigned manually…
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10-11-2024 01:14 AM
Hello!
Did you ever resolve this issue?
We are having the exact same problem, only have one profile set up as default in ZT dash, but when retailer adds devices it just appears as enterprise default configuration instead of my custom profile (set as default).
After changing it manually in ZT it works, but it's a hassle when we get 100 phones in one go and since I can't multiselect in ZT it creates a lot of unnecessary manual labor unfortunately...
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10-16-2024 12:17 AM - edited 10-16-2024 12:17 AM
Disconnect from Intune/your MDM. The enterprise default config is created when ZT is linked to an MDM and if the MDM doesn't configure it properly, it will not work.
The behaviour you're describing matches the issue seen with Intune not setting the appropriate policy for ZT to enrol into, but it's default and you're manually switching to your own default. Just disconnect the ZT link and set your custom policy as the default in configurations
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2 weeks ago
Hi, and thanks for the answer... I tried that before but it factory reset all the phones that were delivered in the last batch that were in ZT portal after they were started by users... Maybe I did something wrong in the process, just don't want that to happen again 🙂
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2 weeks ago
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11-17-2023 08:50 AM
Hey @EndUserTechCBC,
Thanks for your post here and welcome to the customer community. I thought it would make a good topic on it's own, so I hope you don't mind I've moved it out and here is the direct link to find it. I've used the title at the top of your message, but let me know if you'd like something else.
Thanks for this @jasonbayton, this is great suggestion. I'd love to hear more on how you'd like this to work - perhaps in a new thread.
Lizzie
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