Google Community Team

So, you’re newly set-up with Android zero-touch and are excited to dive into the world of remote deployment greatness. The possibilities are swirling, but you might be wondering where to start.


If this sounds familiar, we’ve collated a few tips and resources to help you get started.


1. Make sure your account is set-up correctly


You may have already provided your reseller with a Google account associated with your corporate email and they’ve used this to set up your account, but if not, you may find this section on how to associate a Google account helpful.  We recommend using a corporate account with the zero-touch portal rather than a personal Gmail account for better security and management. 


Just below, the zero-touch enrollment for IT admins article also has a section on how to link your account with your enterprise via the zero-touch iframe.


For an overarching step by step on this set-up process, check out this zero-touch enrollment set-up video.


2. Familiarise yourself with the portal


Your reseller will have provided you access to your zero-touch enrollment portal, alongside some documentation specific to them. Explore the portal and use this documentation to locate key functionalities like device management, configuration creation, and enrollment options. 


3. Verify Device Registration


Use the portal to confirm that the purchased devices are correctly registered for zero-touch enrollment. This typically involves checking using hardware identifiers like IMEI numbers. If any device is missing, contact your reseller to ensure registration.


4. Create Configurations


Design a default configuration profile for new devices using the portal tools. This profile should include settings like WiFi connectivity, security policies, app installations, and device restrictions. You can create additional profiles for different device types or user groups later. Explore how to add and assign device configurations here.


5. Test, refine and troubleshoot


Test your configuration on a selected device before wider deployment.


For some light troubleshooting, take a look at this community guide created by @jasonbayton, which provides a helpful intro to zero-touch, with some pointers for troubleshooting. 


If you’re able to view your device in the portal, but it doesn’t go through provisioning in the setup wizard, our Android team has put together a simple troubleshooting flowchart for you to follow.


Otherwise, the zero-touch enrollment for IT admins article in the Help Centre offers details around set-up and use, so make sure you’ve followed each step appropriately and check the troubleshooting section toward the end of the article for what to do if your device doesn’t provision itself out of the box, or is being included in zero-touch when it shouldn’t be.


6. Other Resources


Once you’re up and running, it’s good to set user expectations. For general understanding this zero-touch video overview is a great resource to share with colleagues.


You may also want to share this zero-touch enrollment for users article with employees for further support setting up or troubleshooting their enrolled device. 




Let us know if you come across any other useful resources when starting out with zero-touch in the comments below - the community thanks you!


Have questions that aren’t covered? Search the community for answers, or ask a question here