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mistermatt87
Level 1.6: Donut
Joined 2 years ago
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Re: Device doesn't show factory reset message (2 hours) after signing configuration in Zero Touch Portal
Hi fearsilva Thanks for your comment. It's very strange, it does not look the behaviour I had before. I have also open a ticket to Google. Waiting their feedback. I'll let you know. On some of my test device, I finally got the reset notif after more than 24 hours (before I got it after 10/20minutes, for devices doing offline setup, or device for which ZT config is added for a device already in use). So I wonder if there is some issues ongoing on ZT backend.1.5KViews1like0CommentsRe: [Product Update] Dynamic duo: improved dual-SIM support in Android zero-touch
Moombas yes all in same line. Lizzie I have received feedback from eng. team and the new feature impacts devices with old version of PlayServices. This is really a pity. We have already some customers that are extremely unhappy, and they told us they'll consider another OS when they'll change their device later this year because they cannot accept having change like that on professional devices.2KViews0likes0CommentsRe: [Product Update] Dynamic duo: improved dual-SIM support in Android zero-touch
Dear Lizzie Moombas jasonbayton I had some discussions with Google team so far did not get expected feedback. However I made some tests : I register device with IMEI into customer ZT console. On customer console I made an extract of IMEI uploaded, IMEI is listed, S/N not I try to do ZT enrolment, it does not work After a bit of time I have a notification that device is in ZT, and it will be wiped If I checked back from customer console and made the extract again, S/N is now listed After device wipe, ZT enrolment works. So seems below information on above post impact old device Be aware: If your device is preinstalled with a version of Google Play Services prior to 24.07.12, after setup zero-touch will detect the device, register its serial number, and prompt a factory reset. The next time you set up your device, it will be provisioned through zero-touch. So it seems with have a critical issue / major regressions for old devices that for sure that does not have the latest Play services version since they have been produced for a while. Thanks2.1KViews0likes0CommentsRe: [Product Update] Dynamic duo: improved dual-SIM support in Android zero-touch
Dear all, We have made more tests, on all devices with old Google Play Services, we are not able anymore to enroll anymore in ZT, even after a factory reset when we get the notification that device is in ZT. On devices with a more recent version of Google Play Services, with same ZT policy we don't have any issue. So looks the change introduced 2 weeks ago introduced some regressions for older devices. I have already open a ticket on partner portal.2.1KViews0likes0CommentsRe: [Product Update] Dynamic duo: improved dual-SIM support in Android zero-touch
Hi, Thanks. I'll do a few additional test on my end, and if needed I'll open a ticket on the partner portal. I know automatic wipe is as expected, but just strange that device are not going through ZT worflow in the wizard, and I was wondering if the change mentionned above was a side effect. BR Matthieu2.1KViews1like0CommentsRe: [Product Update] Dynamic duo: improved dual-SIM support in Android zero-touch
Hi everyone, We are a device manufacturer, and it seems that since those change have been introduced, during the enrolment our devices are not going into ZT. Once we have done the wizard, after a couple of minutes we have a notification that notify that the device is managed by ZT and that it will be wiped. This is quite annoying because enrolment process is not as it should be and how it was before. Any idea if it's a side effect of change mentioned here ? Issue is seen on different OS versions (10/12/13/14) and since some device are produced for a while they don't have latest PlayServices version mentionned above. Thanks1.4KViews0likes0Comments