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rhj09
Level 1.6: Donut
Joined 2 years ago
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Re: problematic re-enrollment following smartphone reset under Android 15
Hey Chris, I'm not a Google rep, just sharing based on experience, but it looks like you're hitting an issue related to how Android 15 handles factory reset and re-enrollment timing for fully managed devices. From what you've described, it seems that after the reset, the Zero Touch or KME profile isn't kicking in before setup finishes, causing the device to default to personal setup instead of enforcing corporate enrollment via Intune. A few thoughts: This issue may be tied to Android 15's tightened factory reset protection or setup flow changes, especially around managed provisioning. Double-check if the Zero Touch or KME profiles are still correctly assigned to the device IMEIs after reset. Sometimes they get unassigned if a factory reset is triggered unexpectedly. You might try reapplying the Intune profile in KME/Zero Touch before re-enrollment and make sure the device is connected to a network with unrestricted internet access at the very beginning of the setup. Also, check with Omnissa (formerly Workspace ONE) to confirm if Android 15 introduced a change that affects the COBO to Intune transition path. You're right, this shouldn't be happening on a fully managed fleet. I’d recommend reporting this to both Google and the EMM providers (Intune and Omnissa) to escalate further. Android 15 is still new in some environments, and this might be a regression or provisioning timing issue. Hope this helps point you in the right direction. Good luck with the migration.99Views1like0CommentsRe: Can't access internet DPC app
Hi, To ensure your DPC app always has internet access, you can create a policy that explicitly allows network connectivity. Here's how you can do it using the Android Management API: Create a Policy with Network Permission: Ensure your policy includes permissions for internet access. Use defaultNetworkAccess in your policy to always allow internet access for the DPC app. Example policy snippet: { "applications": [ { "packageName": "your.dpc.app.package", "installType": "FORCE_INSTALLED", "defaultPermissionPolicy": "GRANT" } ], "networkInfo": { "defaultNetworkAccess": "ALWAYS_ON" }, "openNetworkInfo": { "wifi": { "ssid": "your_wifi_ssid", "password": "your_wifi_password" }, "cellular": { "allowMobileData": true } } } Update Policy: Push this updated policy to ensure the DPC app maintains internet connectivity. Troubleshoot Connectivity: Ensure there are no restrictive network settings that might block internet access. Check if the device has proper network configurations and permissions to connect to the internet. By setting defaultNetworkAccess to ALWAYS_ON, your DPC app should maintain internet access whenever Wi-Fi or mobile data is enabled. Hope this helps!1.3KViews0likes0CommentsRe: Work Profile and Photo profile not aligning
Hey there, It sounds like you're experiencing photos from a work profile appearing in your Google Messaging app, even though they've been deleted elsewhere. This can happen due to how work profiles manage data independently from your personal profile on Android devices. Here are a few steps you can try to resolve this: Clear App Cache: Go to Settings > Apps > Google Messaging app > Storage > Clear Cache. This might help refresh the app and remove any cached data causing the issue. Check Work Profile Settings: Go to Settings > Work profile settings (or similar) and review permissions and data management settings. Ensure that photos or files are not unintentionally synced or stored within the work profile. Restart Your Device: Sometimes a simple restart can resolve temporary glitches and refresh app settings. Update App and Device: Make sure both your Google Messaging app and Android OS are up to date with the latest versions, as updates can often fix bugs and improve performance. Contact IT Admin (if applicable): If you're using a work profile managed by your organization, contact your IT administrator. They can provide insights into how profiles are managed and may assist in resolving the issue. If the problem persists, consider reaching out to Google Support for further assistance tailored to the Google Messaging app and your specific Android device. Hope this helps!1.3KViews1like0CommentsRe: Android Enterprise Touchpanel / Whiteboard
Hi Robert, Yes, there are touchpanels and interactive whiteboards 75 inches and larger that can be managed by Android Enterprise. Many manufacturers offer these devices with Android OS, making them suitable for management through Android Enterprise. Some popular options include: Samsung Flip series: These interactive displays come in various sizes and run on Android, allowing seamless integration with Android Enterprise management tools. Promethean ActivPanel: Promethean offers large interactive panels that can be managed with Android Enterprise. ViewSonic ViewBoard: These are available in different sizes and come with an Android OS, making them compatible with Android Enterprise. These devices provide robust features for business and educational environments, including multi-touch capabilities, integration with various apps, and remote management options. I hope this helps! Best, RHJ1.1KViews2likes0Comments