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Moombas
Level 4.1: Jelly Bean
Joined 3 years ago
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Re: In-house app is not being distributed to a specific device
You may also compare OS versions of the devices, it can be an app not being compatible with the device you see the issue with and because of this not being displayed in the play store. This is something stated in the app itself, so for example if you provide the app to the device manually (copy the apk to it via USB or so) and then install it, it may work but if the dependencies in the app says for example OS version must be Android 13 and you have an Android 14 device (or even other way around), playstore will not provide it to it.37Views1like3CommentsRe: Zero Touch MDM Phones Randomly Factory Resetting
Hi ReeceG, the link you provided is about devices not correctly detected by ZT during enrollment but later and because of that getting the expected default wipe because it didn't went through ZTE. But as you state newly and old devices getting factory reset randomly, I'm pretty sure it's not linked to that issue because the old ones should have shown this issue already long time ago. We also use ZTE and haven't seen such behavior currently but we also don't use COPE neither Intune. You should get in close contact with your users to ask if they ran into the wrong pin/password wipe or however it happened. I also recommend as you have COPE, to rethink the automatic wipe but think about better protection policies for the work profile on them which makes the wipe maybe obsolete or atleast enhance the tries a bit. And think of following szenario: You have a COPE device, so with private data on it and this wipe policy. Your kid is now playing around with it (entering password several times wrong) without you notice - BAM device gets wiped and your entire personal data is gone (and ofc the work data which i hope has a cloud "backup" as well). Would you be happy about that? And now think about the employees. Own opinion: To be honest, i personally never would use a COPE device with automatic wipe assigned, then i would prefer BYOD or even none because even my kid won't play around with it, just a defective touchscreen can cause this to happen (i worked in a repair center and know what this can cause) and i don't want to loose (personal) data because of something like that.22Views1like0CommentsRe: Do you wish Microsoft would implement Android user profiles in Intune?
Hey okmick, first of all, as i don''t use neither Intune nor multiple users on a device, i have no opinion on that topic but as you ask MS to include/implement something (i would recommend as an option to be set) and not Google but we are in the Google community here, i very recommend to ask this more likely in the MS/Intune community (https://techcommunity.microsoft.com/category/microsoftintune/discussions/microsoft-intune).10Views1like0CommentsRe: Zero Touch Portal Setup - Error 403 on login
Are you sure, you created a Google account for the mail-address being used for login? Just asking as i don't see any statement about this from mattm (and maybe israil as well) but it's required. So the zero-touch reseller can only add your mail address to the portal but you need to have a Google account assigned to that mail address to be able to sign in to the zero-touch portal. If that's the case i recommend for your zero-touch reseller to reach out to Google via the partner portal to investigate into it further.10Views2likes0CommentsRe: Need Help with QR Enrollment for Multiple Devices in Educational Environment – Is External MDM Required?
Is it strictly necessary to use an external MDM (like Miradore, Intune, etc.) to generate the QR code, or is there a way to create and use it directly from the Google Admin console or natively through Android Enterprise? The general answer to this is: No. If you know what data to enter to the QR code you also can create this by your own. You can do this completely manual or use tools like this one from jasonbayton : https://bayton.org/qr-generator/ But for your overall enrollment question, please see this article: https://support.google.com/work/android/answer/9412115?hl=en#zippy=%2Cset-up-a-new-device%2Cset-up-an-existing-device Instead of Zero-Touch see the note for the inventory in the mentioned link (I guess you are aiming to fully managed?).19Views1like0CommentsRe: Celebrating 10 years of Android Enterprise and 2 years of our Community!
I think from my side nothing special to mention except the PE event(s) or Café things (even I'm sadly not able to participate most of them). But in general it's always good to see if we see that we were able to help someone and still looking forward to many changes to be made regarding AE into the right direction ;)65Views3likes1CommentRe: Does anyone allow multiple users on their Androids?
Sry, don't agree to your last paragraph ;) We use devices in stores shared by several users but yet not with a specific login for each. But i would like to switch to a personalized login as the MDM we use, provides some kind of possibility for shared user which sounds similar to the Samsung Authentication manager you mentioned. Also need to mention, some manufacturers provide a "secure folder" on their devices where you can put apps inside with a dedicaded login (even to the folder itself). I would really like to have that from Google for fully managed as we have store employees and store manager witha ll access to the same devices. With that solution the store manager could login on each phone and next time a normal employee could use it without risk as the secure folder and seperated apps inside it are not accessible for them. So, sometimes the possibilities vary by MDM or even OEM but in general i guess we will finally end up in a quite specific setup with a mix of a split all over from BYOD combined with COPE and fully managed.23Views2likes0CommentsRe: "This item isn't available in your country" showing on isolated apps on isolated devices.
Just some questions to clarify things: Ensure on a consumer device, if app is available in the US. Turn Wifi off, put SIM card into the device and reboot it, then try again. Does this work? If yes, there's something on the Wifi (like proxy) telling the device the wrong country. Does the Wifi you are connected to, use a proxy which maybe is not located in the US? If yes, you need to do "2." (or connect (temporarily) to a Wifi without a proxy instead of the SIM) Ensure (i guess not, as no key icon visible) the device doesn't use a VPN to somewhere outside of the US. Otherwise turn it off, reboot and try again.24Views1like1CommentRe: OEM Unlock toggle not available
I'm curious now as i never saw it being possible to downgrade Android devices except on enterprise devices like Zebra and also unlocking enterprise (enrolled) devices seem to me somehow weird and wrong. But maybe others can tell here if my personal understanding that this is expected behavior is maybe wrong.29Views1like0CommentsRe: Using paid apps in corporate environments
I guess the problem is, you would need to have a "general" company google account (like the one you use for the binding) where you would need to buy an amount of licenses and those get then provided to all google accounts created through that by the MDM. The problem here is, you need to consider so many things like "When do you revoke such licenses?", "Does the MDM need to report somthing back when you remove/unenroll a device from it?" ... and so on It seem easy but i guess it's very complicated to acchieve it. The question most likely is, is Google willing to investigfate this? Emilie_B36Views1like3CommentsRe: Issue with Copy/Paste Restriction in Intune MDM on Android Devices (Clipboard Editor Interaction)
Be aware that there seem currently some issues regarding managed app config and gboard (not showing them). See this related post: https://www.androidenterprise.community/discussions/conversations/managed-configuration-to-gboard-has-disappeared-from-mdm/1097260Views0likes0CommentsRe: Google services
This really depends on what kind of services are you using from Google. In general, don't be surprised if you run into (unexpected) issues if you block too much (even it may work for some time). But on this site: https://support.google.com/work/android/answer/10513641?hl=en it's already somehow described what kind of URL's and ports are used for what. Also keep in mind that you may need openings even you think you don't use/need it because a used app uses a Google service (we had this with the firebase thing for example or like the push service) in order to work. Also need to mention the remote control is something from Soti side not from Google, so in that regard, even you would allow it via network, you could block it by user permission inside the MDM. I really understand this whole thing but our experience says: better allow it, otherwise you will by sure at some point into issues when the system grows.18Views0likes0CommentsRe: Google Play account: Account creation failed
Maybe you can remove the accounts from the devices instead of a re-roll. Not sure if this copuld be possible via MDM but could be less effect than a re-enroll. But in general if your customer doesn'T need a Google account i wonder why they have been enrolled with one.12Views0likes0CommentsRe: Using paid apps in corporate environments
Hi Michael, i guess we had 2 possibilities yet in the past: App developer provides a license key being provided via managed app config to the app. The app contacts a license server of them to validate and count it, if not valid, not able to contact the license server or count exceeded, it does not work. App just provided by the developer as an apk (not available through play store), so you only get the app when paid for (maybe also combined with a license key to be provided to the app via managed app config).50Views1like5CommentsRe: Unexpected error when adding new GZT admins
Nice you found it already, just wanted to post that here right now XD The error message in this case is somehow not helping at all, not sure if it can be maybe aligned that at least if no Google account with that mail address can be found a relevant message will be displayed or even before adding those accounts Emilie_B.45Views1like0Comments