Information for partners
The ChromeOS Customer Community is aimed at those setting up and managing ChromeOS within their organisation. As Partners are a key part to our ecosystem, you might be wondering how you can get involved. Here are a few tips: Is there a Partner Community? Yes there is! It's called the ChromeOS Partner Portal. Find out more here to register. Can I join the Customer Community? Yes, you can register in this community. When registering to join the community, please select ‘Partner’ in the role type, so we correspond with you in the most relevant way. Can I answer a question, if I know the answer? Yes, we have several individual partners in the community who are fantastic community members and have helped answer many community questions. Keep in mind the community is publicly visible, so anything that is shared under NDA cannot be shared. I regularly receive ChromeOS specific questions from customers, can I post them in the community? Yes, as long as the questions are customer facing. It will be great to have them in the community, as the answers may be useful to others in the future. Can I tell my customers about this community, as a useful resource? Yes, please do! Can I promote my services here? We want to ensure that the community remains a great resource for customers, focusing on support, connection and knowledge sharing, so we don’t allow advertising or commercial conversations. Can I create a guide/post in the Customer Community which I think will be useful? Yes please! If you would like to discuss this further, please comment below or contact me via direct message here in the community. Just click on my avatar to visit my community profile and click ‘Send Message’ (ensure you log in to the community first). Visit our Customer Community homepage to get started. If you have any questions, please do comment below, otherwise I look forward to speaking with around the community.Community structure and navigation
We've put a lot of thought into making our Community easy to get around, but we totally get that sometimes you might be wondering where to find what you're looking for. This little guide is here to help you navigate your way through all the stuff we have! Navigation bar The navigation bar at the very top of the homepage and the drop-down on the top left of the homepage will help you toggle between either the ChromeOS Customer Community or the Android Enterprise Customer Community. Areas of the Community Within the ChromeOS Customer Community, we've got a few key areas designed just for you. Here's a little more about each one: Community Info Think of Community Info as your go-to spot for all things about community platform itself! We'll share guides (like this one!) to help you make the most of the platform itself, plus news about our community, updates on our members, and celebrations of key milestones and achievements. Discussions The Discussions area is where you can ask questions, browse through answers, and even suggest solutions to fellow members about your ChromeOS deployments. We've even got an off-topic discussion board if you want to chat about things that fall a little outside our product scope. Resources Last but not least, our Resources area is where you'll find all the latest updates straight from our ChromeOS product teams regarding releases and features in our Product Hub. It's also home to user guides to help you get started and beyond. And keep an eye on our Events section for news on virtual and in-person opportunities to learn more about specific topics. Still scratching your head after reading this? No worries at all! Just pop a post in our Feedback section, and a someone from the Community will be happy to lend a hand.How to register in the community
It's fantastic to see you are interesting in joining our community. If you are still undecided on why you might want to join here are a few things extra you gain if you register: The ability to subscribe to different areas of the community: never miss an update or post and hear what is going on in ChromeOS (you can control in your Settings how often you would like to receive notifications) Have a question, an interesting discussion idea or a feature request: you can create a post and share it here in the community Support others: give kudos to others and share your opinion Lastly, the community is here for our customers and so once we know you are interested; together we can create a great space for everyone to enjoy, learn and shape future products (and have a bit of fun a long the way). Sign me up? Here is a step-by-step guide on how to register in the community: Click on the avatar in the top right corner of the screen Follow the prompt and sign in to your Google account (* if you do not have an existing Google account, you will need to create a one before registering in the community). As this is a professional environment, we would recommend using an account linked to your work email. Complete the registration (this will only take a minute) As part of this you will be asked to create your community username. Tips for this: keep it nice and short so it is easy to remember, something like your first name followed by your last initial. As we share this space with our Android Enterprise counterparts, some questions are not directly relevant so just skip if you do not have the information. After that, you should now be registered! Welcome aboard! 😀 If you have any questions please do let us know.Getting started here in the customer community
A very warm welcome to the ChromeOS Customer Community! About the ChromeOS Customer Community At ChromeOS, our main goal has always been to build a platform that's simple and secure for work. However we’ve also been passionate about bringing our ChromeOS customers together to share ideas, get creative, and support each other. That's why we're making it even simpler for you all to lend a hand to fellow members. Plus, we're excited to foster even bigger collaborations—think broader chats between industry friends and our own ChromeOS team. So, whether you're looking to dive into general discussions, catch up on product news, tips and guides, attend events, or share your valuable feedback, we're here to make it happen! When to leverage the community vs our technical support team The ChromeOS Community serves as a vibrant forum for IT professionals to connect, share insights, and collaboratively troubleshoot common challenges. It's an invaluable resource for exchanging best practices, discussing deployment strategies, and finding peer-driven solutions to configuration queries or general "how-to" questions. However, for critical technical issues, such as system outages, unresolvable bugs, or problems requiring deep diagnostic analysis of your specific environment, raising a support case with ChromeOS customer support remains the definitive channel. They possess the necessary tools and expertise to provide direct, account-specific assistance and resolve genuine product malfunctions. Getting started in the community To help you explore and find what you are looking for, here are a few tips: There are four main community areas, which are always accessible from are always at top of you page; Community Info (which you are currently in), Discussions and Resources. Posting in the community Before creating a new post, use the search bar to see if there are any existing discussions which you can join (you can also click on the labels in some boards to narrow down your search) Click on the ‘Start a conversation’ button on each board to get the post message page, remember to add as much information to your post to make it easier for members to reply If you want to include another member in your post or when you are replying, just press @ followed by their username and they will receive a notification about your message Worried about any content shared in the community If you come across a post that you feel isn’t in-line with the Community Guidelines (ie. perhaps it contains personal information) you can highlight it to your Community Manager. On each post in the top right corner there is a little downward arrow icon, click on this and select ‘Report inappropriate content’. This will send a notification only to the Community Manager and they will review. If you are not sure where to start, take a look at this introduction post and share a few facts about yourself. Thank you for being a part of the Customer Community. Lynda (and the Community Team)How to accept a solution
Our Accepted Solution feature helps other community members quickly identify the answer that resolved the issue. When you accept a solution, topics with this mark show higher in community search ratings, making it easier for others to benefit from it in the future. It's also nice for the responder to know their reply helped you, so consider adding a thank you comment as well. Step 1: Select a reply. Step 2: Identify the response that best answers the question and click on the "Accept as solution" button located on the right side of that response. Step 3: Once a response is marked as the accepted solution, it will be highlighted with a green tick in the top left corner, and the entire post will be highlighted in green, indicating that it has been accepted as the solution.
