Getting started here in the customer community

A very warm welcome to the ChromeOS Customer Community!

 

About the ChromeOS Customer Community

At ChromeOS, our main goal has always been to build a platform that's simple and secure for work. However we’ve also been passionate about bringing our ChromeOS customers together to share ideas, get creative, and support each other. That's why we're making it even simpler for you all to lend a hand to fellow members. Plus, we're excited to foster even bigger collaborations—think broader chats between industry friends and our own ChromeOS team. So, whether you're looking to dive into general discussions, catch up on product news, tips and guides, attend events, or share your valuable feedback, we're here to make it happen!

 

When to leverage the community vs our technical support team

The ChromeOS Community serves as a vibrant forum for IT professionals to connect, share insights, and collaboratively troubleshoot common challenges. It's an invaluable resource for exchanging best practices, discussing deployment strategies, and finding peer-driven solutions to configuration queries or general "how-to" questions. However, for critical technical issues, such as system outages, unresolvable bugs, or problems requiring deep diagnostic analysis of your specific environment, raising a support case with ChromeOS customer support remains the definitive channel. They possess the necessary tools and expertise to provide direct, account-specific assistance and resolve genuine product malfunctions.

 

Getting started in the community

To help you explore and find what you are looking for, here are a few tips:

• There are four main community areas, which are always accessible from are always at top of you page; Community Info (which you are currently in), Discussions and Resources. 

 

Posting in the community

• Before creating a new post, use the search bar to see if there are any existing discussions which you can join (you can also click on the labels in some boards to narrow down your search)
• Click on the ‘Start a conversation’ button on each board to get the post message page, remember to add as much information to your post to make it easier for members to reply
• If you want to include another member in your post or when you are replying, just press @ followed by their username and they will receive a notification about your message

Worried about any content shared in the community 

If you come across a post that you feel isn’t in-line with the Community Guidelines (ie. perhaps it contains personal information) you can highlight it to your Community Manager. On each post in the top right corner there is a little downward arrow icon, click on this and select ‘Report inappropriate content’. This will send a notification only to the Community Manager and they will review. 

 

If you are not sure where to start, take a look at this introduction post and share a few facts about yourself. 

 

Thank you for being a part of the Customer Community.

 

Lynda (and the Community Team)