[Survey] End of Year Customer Success Programs Feedback
Hello everyone, As 2025 comes to a close and we look toward a new year, this is often an excellent time for reflection. It has been a busy year, and we've so enjoyed speaking with you and seeing the interact with other community members. The Android Enterprise Customer Success team is dedicated to ensuring that our programs and resources—including the Customer Community, The CAFE, and Advisory Services—are useful, enjoyable, and impactful for you and your teams. As we head into 2026, we’d love to hear directly from you! Would you mind sparing less than 5 minutes (I’ve been assured it won’t take a minute more 😀) to complete our Customer Success Products CSAT survey and share your overall experience please? The survey contains multiple sections for each customer programs. Please only select 'Yes' for the area(s) relevant to you. Your honest feedback is vital and will directly influence the improvements and new features we prioritise. The Customer Community is a collective space, so it’s really important to us that you help to shape the direction. Thank you so much and let me know if you have any questions or thoughts you’d like to share with everyone, below. Lizzie (and the whole AE team) Click the link below to start the survey. (Or to open this in a new tab and display it larger, click here). Loading…[Community poll] What are your thoughts on…Android Enterprise training?
Hello everyone, I hope you are doing well. Last year we asked you here in the community about your interest in a possible security certification, we had a great response (and we will be providing an update on this soon). We wanted to expand this further to gauge your interest in providing Android Enterprise training modules. While some of you might be familiar with our Partner Academy resources, this would be specifically looking at training content tailored to your needs as a customer. It would be great to hear you thoughts. Please take a moment to answer the short poll below (or click here to view the form in separate tab). If you have any additional thoughts/details you'd like to share, please add a comment in this thread. Massive thank you for your time and we look forward to hearing what you think. Lizzie Loading…[Survey] Share your feedback on the Android Enterprise Solutions Directory
Hello everyone, I hope you are doing well. We're looking for feedback on a primary Android Enterprise customer resource, the Android Enterprise Solutions Directory. For those of you who haven’t heard of this before, this is designed to be your go-to place for discovering and selecting the right devices, EMMs, resellers, and mobility consulting services that align with your organisation's needs. I know many of you here in the community use, or have used, the Solutions Directory. To ensure the Solutions Directory continues to evolve and serve you best, we’d love your feedback and suggestions. We've put together a survey, and your responses will directly inform our ongoing work to enhance the platform. Your feedback is important in helping us understand what works well, what could be improved, and what new features would make it even more useful. Please click here to share your thoughts through the survey or if you would be keen to have more of a discussion on this please do share below. Thanks so much for your time, Lizzie (and the Android Enterprise team)
Restoring Data on a Fully Managed (Device Owner) Android Device During Enrollment
Hello everyone, I’m testing the setup (enrollment) of a Device Owner / Fully Managed Android device, and I’ve run into a question about restoring data. When setting up a personal Android device, you typically get the option to sign in with a Google account and restore apps/data from a backup. However, when I try this on my test device with the fully managed (Device Owner) enrollment flow, it goes straight into the MDM provisioning process. I don’t see the Google sign-in page or any option to restore data from my Google backup. My questions: Is this the expected behaviour for Device Owner (fully managed) setups? Are there any official guides or best practices for restoring user data in this scenario (if supported)? Thanks in advance for any guidance or documentation links![Community survey] Android App Management features and security
Hello everyone, We've had a couple of surveys this month, so I hope you don't mind another. Here in the Customer Community, one of our most popular topic areas is on app management, so I'm hoping this survey is an interesting one for you all. 🤞 It would be great to hear your thoughts and ideas on ways you would like application management features and security to develop further. If you have a spare moment, please take the short survey below and if you have any additional questions, please to reply to this topic below (by clicking 'Reply'). All of the feedback will be passed over to our Product team. Feel free to share this with any colleagues or others working in this area, as it would be great to get a good amount of feedback around this. Thank you in advance for taking the time to do this. 😀 Lizzie Loading… Interested in other surveys? It would be great to hear your feedback on AE secure logs.[Community survey] Feedback on Android Enterprise Secure logs
Hello everyone, I'm a big fan of surveys and we haven't had one for a little while - so here we are! We'd love to hear your feedback on a potential improvement to the Android Enterprise logs. Android Enterprise logs provide critical insights into device activity and security, empowering organizations to manage and secure their mobile ecosystems effectively. These logs are divided into: Security logs, which capture key events like app installations, failed authentications, and policy changes, and Network event logs, which track network activities such as app connections and destinations. Logs are currently stored in the normal world (REE - Rich Execution Environment). We are exploring a feature enhancement to enable this storage in a secure environment (Virtual Machine) so that they are better protected. This feature enhancement has a few options / levels and we want to understand their importance to you: Logs stored in secure environment: If the OS is compromised, the logs are much harder to access and tamper Tamper evident logs: This would allow the OS to indicate if the logs were tampered with Tamper proof logs: This makes it not possible for logs to be tampered with. Logs would only be available in small quantities (4mb on average, depending on chipset capability) If you have a spare moment, please take the short survey below. If you have any additional questions, please to reply to this topic below (by clicking 'Reply'). Thank you for your time and feedback. Lizzie (and the Customer Community team)
Request for Android Community: Advice and Help on Playing Pre-Recorded Voice on Calls
To the Esteemed Android Developer Community, I am seeking your expert advice to understand whether my task is feasible on the Android platform. I aim to implement the following functionality: Task Description: Objective: I want to create an Android app that plays a pre-recorded voice message during a phone call. The app will: Automatically answer an incoming call when it is ON. Play a pre-recorded audio file stored on the user's phone (recorded by the user). Audio Content: “I am busy right now, call back after some time.” Disconnect the call after playing the message. Usage Scenario: This feature will be used only when the app is ON. It is intended for times when the user is busy and wants to inform the caller without manually attending the call. Key Requirements: Detect and answer incoming calls automatically. Play the recorded voice message to the caller. Ensure the caller hears the message clearly on their end. Disconnect the call programmatically after the message is played. Questions for the Community: Is this Task Feasible? Can the Android platform route a pre-recorded voice file to the call audio stream (STREAM_VOICE_CALL) so the caller can hear it? Are there technical or carrier-level restrictions that could prevent this functionality? Android APIs or Services: Are there specific APIs, such as TelecomManager, CallScreeningService, or AudioManager, that can handle this requirement effectively? Privacy and Legal Concerns: Are there any privacy or legal considerations (e.g., notifying the caller) that I should be aware of when implementing this feature? Compatibility Across Devices: How can I ensure compatibility across different Android devices and versions (API 26 and above)? Additional Information: Voice File: The pre-recorded message is stored locally on the user’s phone in a secure folder. App Activation: The functionality will work only when the app is manually turned ON by the user. Intent: This is a personal productivity tool to handle calls during busy periods. Help Needed: Advice: Can you confirm whether this task is achievable on the Android platform with existing APIs and hardware? Are there specific approaches or best practices to consider for implementing this? Code Implementation: I am looking to hire an experienced Android developer who can: Write fully working code to achieve this task. Ensure the solution is robust, privacy-compliant, and compatible across devices. I deeply appreciate the Android community's expertise and guidance. Your input will help me determine the feasibility and approach for this project. If you have any suggestions, insights, or are interested in developing this, please reply to this request.[Research session] Call for interest - getting started with Android Enterprise resources
Hello everyone, Have you ever explored the Android Enterprise Help Center or maybe the Solutions Directory? (I would also add Customer Community to this, but if you are reading this I will take that as a yes!) If you have, I imagine many of you were on the search for an answer or looking to gather information on possible management solutions. Finding the information you need in a timely manner, with the correct level of detail is really important, and your community contributions already play a huge part in this - so a massive thank you. We are on a mission to make our customer resources as useful as possible for you, and we’d love your help going forward. We have our thoughts on some key areas that could be improved, but we’d love to hear directly from you on this, through some online research sessions. Starting out with focusing on the early stages of managing Android devices and exploring how you navigate resources and find information. You have my interest, what does this involve? The session will take place during the next 90 days, but ideally it will will take place in August or September 2024 We are looking for 5-10 customers/potential customers (particularly interested, but not essential, in hearing from those of you in your early stages of managing devices or thinking about it) You would join a 1:1 video call with members of the AE Customer Success team and we will walk you through a series of different questions The sessions will last up-to an hour and can be fit around your availability Please note this is an optional, voluntary session and unfortunately will not be paid If you would be interested in taking part please complete this Google form (this link will open in a separate tab). A massive thank you for your time and we are looking forward to hearing from you. If you have any questions in advance, please just reply below or feel free to send me a direct message (by clicking on my username > 'Send message'). Lizzie[Community insights] What is the top viewed topic in the Customer Community?
May 2024 Hello everyone, I hope you are doing well. Even in our short time as a community, we are starting to build up the page views. So on this theme, if you were to guess what one of the most viewed topics here in the Android Enterprise Customer Community is, what would you say?.... If you do actually want to guess, I've put the rest of the question behind a read more! Feel free to comment below with your guesses (you can also add a spoiler to hide your answer). 😀 This topic isn't getting a lot of new replies now, but it still continues to get a large amount of views and so it is really intriguing to me why this might be, so I thought it would be interesting to ask you all. Is this topic an ongoing area that you have questions on? Is there information you would like, but you finding it hard to find for example? The discussions shares lots of useful tips, so has it become a useful troubleshooting guide for you? It would be great to hear your thoughts on this and/or add a kudos if this is a subject of interest. Thanks in advance, Lizzie[Community Survey] Feedback on usage of AI-related apps & services
Hello everyone, I hope you are doing well. It's time for another community survey! We’d greatly appreciate your feedback on the usage of AI-related apps and services (i.e. chatbots, AI-assisted writing tools, etc.) for work purposes. The survey below should only take ~5-10 minutes and please note your responses will not be publicly visible (or to other respondents). We will be sharing these results back with our Product team so your responses are greatly appreciated. If you have any questions, please reply to this topic and I'll try to help as much as possible. A massive thank you in advance. Lizzie
