troubleshooting
12 Topics[Bug Report & Solution] Root Cause of Grayed-Out ADB Debugging on Debian 13 (Trixie): Broken Google Repository
Hello Chrome OS Engineering Team, After extensive troubleshooting regarding the "Enable ADB debugging" toggle remaining grayed out on managed devices, I have isolated the root cause. It is not an Admin Policy issue, nor a user error. The issue is a missing dependency in the Google Package Repository for Debian 13 (Trixie), which prevents the installation of cros-guest-tools. Without cros-guest-tools, the Chrome OS Host cannot verify the container's integrity or establish the necessary bridges, leading the OS to lock developer features (ADB) as a security fallback. Here is the technical breakdown and the required fix. 1. The Environment Host: Chrome OS (Version 131+) Guest: Debian 13 (Trixie) - Current Stable. Repository Config: /etc/apt/sources.list.d/cros.list deb https://storage.googleapis.com/cros-packages/142 trixie main 2. The Error When attempting to install or update the integration tools via sudo apt install cros-guest-tools, the package manager fails with a hard dependency error: The following packages have unmet dependencies: cros-guest-tools : Depends: cros-im which is a virtual package and is not provided by any available package Running sudo apt search cros-im confirms that this package does not exist in the trixie RELEASE of the repository. 3. The Diagnosis The cros-guest-tools meta-package depends on cros-im (Input Method integration). In Bookworm (Debian 12), this dependency is satisfied (likely by cros-im-default or similar). In Trixie (Debian 13), the cros-im package has not been published or linked in the repository index. 4. The Solution (Action Required from Google) The repository maintainers need to push the missing input method packages to the Trixie DIRECTORY immediately. Required Action: Please ensure cros-im-default (or the architecture-specific equivalent) is added to: https://storage.googleapis.com/cros-packages/142/dists/trixie/main/ Once this dependency is resolvable: cros-guest-tools will install correctly. The Host<->Guest handshake will complete. The "Enable ADB Debugging" toggle will unlock in the Chrome OS Settings. Please escalate this to the Cros Packaging team. Best regards, Christophe Roux80Views0likes2CommentsThe "Enable ADB Debugging" Maze: A Call for Architectural Clarity, Unified Nomenclature, and UI Improvements
Hello Chrome OS Enterprise Community and Google Product Team, I am an administrator and developer using a managed Chromebook for Android development. For over a month, I have been unable to toggle "Enable ADB debugging" in the Linux (Crostini) settings because it remains grayed out, despite my having full admin access. After weeks of back-and-forth with Google Workspace Support, it has become clear that this is not just a bug, but a profound architectural issue regarding how managed Chrome OS handles policy dependencies and how we navigate the Admin Console. Technical Environment & Stability Context It is important to note that my development environment is not a fresh install, but a long-running, stable workspace. I have been using the same Crostini container for over a year, and recently performed a successful dist-upgrade from Debian 12 (Bookworm) to Debian 13 (Trixie), which is the current Stable release. The fact that Crostini handled this major OS upgrade without requiring a reinstall demonstrates the high quality and robustness of the Chrome OS platform. However, this longevity raises a diagnostic question: Is the ADB toggle logic failing specifically on containers that have migrated through major versions? The Current Situation: A Maze of Hidden Dependencies Support has provided numerous potential fixes, suggesting that the "ADB" feature is not controlled by one switch, but is the result of a complex calculation involving multiple policies scattered across different menus. I have re-checked all the following solutions proposed by Support between Nov 7 and Dec 11, 2025. None have solved the issue: Date Policy Name Exact Admin Console Path Action Taken Nov 7 Developer tools Devices > Chrome > Settings > Users & browsers > Content > Developer tools Set to "Always allow use of built-in developer tools." Nov 21 Linux virtual machines Devices > Chrome > Settings > Users & browsers > Virtual Machines > Linux virtual machines Set to "Allow usage for virtual machines needed to support Linux apps for users." Nov 24 Untrusted sources Devices > Chrome > Settings > Users & browsers > Android applications > Android apps from untrusted sources Set to "Allow" (Required for sideloading). Dec 3 Developer Tools (Refined) Devices > Chrome > Settings > Users & browsers > Content > Developer tools Set to "Allow use of built-in developer tools, except force-installed extensions..." Dec 10 ADB Sideloading Devices > Chrome > Settings > Device settings > Virtual Machines > ADB sideloading Set to "Allow affiliated users of this device to use ADB sideloading." Dec 11 Unaffiliated VMs Devices > Chrome > Settings > Device settings > Virtual Machines > Linux virtual machines for unaffiliated users Set to "Allow usage for virtual machines needed to support Linux apps for unaffiliated users." The Architectural Problem Administrators are currently guessing which combination of "User Settings" and "Device Settings" will result in the feature unlocking. There is no visibility into which specific policy is overriding the others. Furthermore, the UI itself makes locating these settings inefficient. Proposal 1: A "Computed Policy View" We need a diagnostic view in the console. When an Admin looks at a locked setting (like ADB Debugging), the console should display: Status: LOCKED Blocked By: Device Policy > ADB Sideloading OR User Affiliation Check Failed. Proposal 2: A Standardized Nomenclature for Admin Options The Google Admin Console contains thousands of options. Support tickets often fail because describing the path to an option is tedious and prone to error. I propose implementing a Unique Identifier System: Menus/Tabs: assigned a 3-letter nickname. Sections/Options: assigned a numerical ID. Example: Instead of describing a long path, we could simply reference ID: DEV-CHR-DEV-VMS-042 DEV: Menu (Devices) CHR: Product (Chrome) DEV: Tab (Device Settings) VMS: Section (Virtual Machines) 042: Option (ADB Sideloading) Entering this ID into the search bar should take the admin directly to the specific toggle. Proposal 3: Collapsible Sections (Fold/Unfold UI) Currently, settings pages (like Users & browsers) are massive vertical lists. To reach a section near the bottom, an admin must scroll past hundreds of irrelevant options in previous sections. Even when using the "search on page" function, the visual clutter is overwhelming. I propose adding a Fold/Unfold feature: A "Collapse All / Expand All" button at the top of the settings page. Clickable section headers that allow us to hide large blocks of settings we are not currently editing. Conclusion We cannot manage what we cannot find or understand. The current "trial and error" approach to enabling standard developer features is hindering adoption in the enterprise sector. We need better mapping, a precise language (nomenclature), and a more efficient UI to navigate this complex environment. Best regards, Christophe Roux57Views0likes1CommentLocked Mode Google Form
This has worked in the past... years ago. Our domain is having an issue regarding Locked Mode in Google Forms (Quiz). The form acts as it is supposed to, popup when the student tries to open the quiz more than once using a Chromebook, however... Emails are never sent to teacher. I have checked the Google Email log. The emails are not being marked as SPAM or not making it to the INBOX. It is like the emails are never being generated. I have had multiple tickets open with Google and no resolution. Any help is appreciated.Solved85Views0likes2CommentsCustom Protocol Handler for Isolated Web App Not Working After ChromeOS Update (May be).
Hello, After my ChromeOS device updated on September 25, 2025 (though not certain this is the direct cause), custom protocol handlers (web+collab:// and collab://) for my Isolated Web App (IWA) stopped working. Triggering these links in Chrome no longer launches the app—they simply do nothing. This was functional until two days ago. App Type: Isolated Web App (IWA) Manifest excerpt: { "name": "someapp", "id": "/", "short_name": "some-app", "version": "0.1.0", "update_manifest_url": "https://github.com/--some-repo--/iwa-release/releases/latest/download/update.json", "icons": [ { "src": "/192x192.png", "sizes": "192x192", "type": "image/png", "purpose": "any maskable" }, { "src": "/144x144.png", "sizes": "144x144", "type": "image/png", "purpose": "any maskable" } ], "start_url": "/", "scope": "/", "display": "standalone", "display_override": ["borderless"], "background_color": "#ffffff", "theme_color": "#3B82F6", "isolated_storage": true, "permissions_policy": { "cross-origin-isolated": ["self"], "direct-sockets": ["self"], "controlled-frame": ["self"], "window-management": ["self"], "display-capture": ["self"], "all-screens-capture": ["self"] }, "protocol_handlers": [ { "protocol": "web+collab", "url": "/?data=%s" }, { "protocol": "collab", "url": "/?data=%s" } ], "launch_handler": { "client_mode": "navigate-existing" }, "window_controls_overlay": { "enabled": true } } Recent Changes Enrolled new users in Google enterprise Updated the app manifest (see above) ChromeOS device updated on 2025-09-25 Observed Behavior Protocol links for both my IWA (web+collab://) and the official ChromeOS IWA SINK app (web+cf://) no longer launch the installed apps No errors, warnings, or manifest validation issues Clicking protocol links does nothing (both in managed and unmanaged device states) What I've Tried Checked manifest and protocol handler registration Tested after app reinstall and in different device policy states Reviewed enterprise Admin Console for new/relevant policy changes Searched for protocol handler or IWA-related changelogs/updates Compared behavior with different protocol URLs and schemes Questions Is anyone else experiencing protocol handler breakages for IWAs since a recent Chrome/ChromeOS update? Have there been changes in policy, manifest format, or handler registration that could affect this? Any ideas or diagnostics for discovering if Chrome or policy is blocking/ignoring the protocol? Any leads, recent experiences, or possible workarounds would be greatly appreciatedSolved170Views1like5Commentsvideos go black when on a tab for too long. Audio is still there and playing. How do I fix it?
Processor AMD Athlon Silver 7120U with Radeon Graphics (2.40 GHz) Installed RAM 8.00 GB (7.24 GB usable) System type 64-bit operating system, x64-based processor Graphics driver: Adrenaline 25.8.1 (Originally I didn't have this one I had the basic one it comes w/ but even with that one I would get the same issues) Issue in detail: Hello I have been having issues with video play back on my internet browsers. I use chrome but to clarify I have tried them all and they all have the same issue. Basically after awhile on a tab any videos loaded will go black. The audio is still there but the video itself no longer shows images unless I go to a new tab. I have tried turning off hardware acceleration, I have deleted my browsers cache, I have changed my power settings, I have even reset my whole PC from factory reset and it still happens. My graphics card is AMD Radeon and I have the latest adrenaline graphic driver installed. Any ideas on the issue?Solved55Views0likes1Comment