Android Enterprise General Discussions

Hello, We are trying to create an admin account through the Microsoft (itune) "enrollment android device" platform. We create our profile and in the last step a page with the following text appears"We've detected unusual activity on the account you're trying to access. Follow the instructions below to continue". And this is where the trouble begins:We tried different phone numbers of our colleagues, got a new sim card and always the same message"This phone number has already been used too many times for verification"How is it possible to use a sim card with a brand-new number or a card of people who have a one google registration. (for example my grandmother :D) Nothing works! We also created different emails with our domain through Microsoft admin center, always the result is the same:"We've detected unusual activity on the account you're trying to access. Follow the instructions below to continue".Enter the phone number:"This phone number has already been used too

There is a thread in Google Message support community: https://support.google.com/messages/thread/283903567/work-contacts-not-showing-names-in-messages-app?hl=en We are experiencing the same issue! Is this issue already under investigation with Google? Raised a case with Microsoft as we use MSFT Intune as our MDM. ThanksDaniel

Hi All, Recently I had set u p Work Profile on my new phone. However while setting up is requested me to set a PIN to unlock apart from the PIN that I have already set up for my phone which was digit. However the next morning when I was trying to unlock the phone it did not allow me to unlock it via Fingerprint however requested me to input a PIN. Assuming the PIN is my 4 digit I updated 3 incorrect attempts and the phone got locked. Later on I realized the that Work Profile PIN has overwritten my phone 4 PIN and not I don't remember what the PIN that I had set up. Also its seems my Work Profile has been erased from my phone due to multiple incorrect attempts. I am not able to access my phone. Would like to know if the PIN I generated will be visible to my IT team though the Work Profile is erased from the phone? or any other way to retrieve the Work Profile PIN? Thanks, 

I'm from Morocco, trying create a Google play console account  but I  stacked in how Google can contact you phase because I  can't verify my phone number I this error. “We can’t verify your phone number right now. If this error persists, try verifying by receiving a call instead.” even with call options. And I  get bad request 400. @Lizzie 

Hi, everyone!I'm using fully managed Intune to control corporate devices. I had to add the calculator application using the com.android.calculator2 package, I published it, but when distributing it to the devices, the error appeared that it was not found in the play store: The application was not found in the Managed Play store .Have you ever had a case like this?I did the same process to upload the photo gallery and it uploaded normally.

Hello Community, i have a quick question. Our company just adjusted there Company name and we have to adjust our current customer details ("Customer Name") in the Zero-Touch Portal. How/or is it possible to edit this? Thanks in advance.

Hello I am looking for advice on managing a Bring Your Own Device (BYOD) policy in an organization with both Android Enterprise &  other platforms. What are the best practices for securing corporate data on personal Android devices while ensuring a seamless user experience?🤔 🤔 Are there specific configurations / tools within Android Enterprise that you would recommend?🤔 🤔 I have checked  https://www.androidenterprise.community/t5/tips-guides/bg-p/Resources-msbi guide for reference but still need advice . Additionally; how can we handle compatibility challenges with non-Android devices in this setup?  Thank you !  🙂

Few of our users are facing `Try setup again later. Some technical issues are preventing setup right now.` error during work profile provisioning. Below are the device logs11-06 19:49:04.078 19772 25409 I clouddpc_CloudDpsClient: Registering device in unified policy mode. 11-06 19:49:04.079 19772 25409 E clouddpc_CloudDpsClient: Error registering device, no auth token or enrollment token. 11-06 19:49:04.077 3816 3816 D RegisteredNfcFServicesCache: Service unchanged, not updating 11-06 19:49:04.079 19772 25398 I clouddpc_crw: Logging setup event: 3 11-06 19:49:04.080 19772 25398 I clouddpc_crw: SetupStep: STEP_REGISTER 11-06 19:49:04.080 2408 2447 D SecureElementService: getReaders() for com.android.nfc 11-06 19:49:04.083 19772 19772 I clouddpc_SetupActivity: setup ui state changed: # com.google.android.apps.work.clouddpc.base.util.setup.setupstate.proto.SetupState$SetupUiState@8dc35 11-06 19:49:04.083 19772 25388 E clouddpc_fhk: Setup failed: 11-06 19:49:04.083 19772 25388 E cloudd

Hello, A client sent us a bunch of IMEI numbers for their devices. One of them triggered an error saying "Please enter valid IMEI numbers". I double-checked with them, and they insist the number is correct. I've looked everywhere in our seller panel for this IMEI, but it's not linked to any of our customers. So, it's definitely not a mistake on our end.Weirdly enough, the client can see the IMEI in their ZT panel and says the Zero Touch setup worked fine. Is this some kind of bug? If so, how do I report it?

Hi All,  I've run into an issue where I was unable to enroll any new devices. I've done some troubleshooting with Microsoft. When checking the Google Managed Account it still shows as connected and when checking on Google play Admin portal the Organisation is still there. If I go to add a new app i get the following message: It looks like your tenant has been unbound via the Google Play consoleIs there any way to get this bound again without having to re-enroll all the devices as the Intune portal suggests when you disconnect the account?  Thanks in advance Tom

Hello, We are trying to create an admin account through the Microsoft (itune) "enrollment android device" platform. We create our profile and in the last step a page with the following text appears"We've detected unusual activity on the account you're trying to access. Follow the instructions below to continue". And this is where the trouble begins:We tried different phone numbers of our colleagues, got a new sim card and always the same message"This phone number has already been used too many times for verification"How is it possible to use a sim card with a brand-new number or a card of people who have a one google registration. (for example my grandmother :D) Nothing works! We also created different emails with our domain through Microsoft admin center, always the result is the same:"We've detected unusual activity on the account you're trying to access. Follow the instructions below to continue".Enter the phone number:"This phone number has already been used too many

Hey guys I have developed an app which can turn on and turn off bluetooth as well as change some sound settings of the device. Toggling the bluetooth setting to on / off works fine, as does the different sound settings. The weird behaviour shows up when I try to bond a device. As I described in the title, my policy has the kioskCustomization.deviceSettings flag set to SETTINGS_ACCESS_BLOCKED. With this policy enforced, the bonding process doesnt work with my custom app and also does not work with the official android bluetooth settings (accessed over an intent) I think this is a bug, because the phone can still bond to other devices if other devices advertise themselves to this phone. Can you please help me with this? Regards

hi, i manage androind devices by Microsoft intune. From device restrictions policy "Data sharing between work and personal profiles " - setting i choose "No restrictions on sharing" but still contact's or pictures are separated and there is no way to share between profiles.  is there way to bypass that? 

Our primary contact for our enterprise account has left the company and we have no way to update this information. We need to get access to our company account so that we can use Zero Touch Enrollment, but can't do this without changing the primary contact. Is there a way to change the primary contact when they are no longer with the company and their email is no longer valid?

I have completed all the Android Enterprise courses and obtained the Expert certification. However, the Zero-touch Enrollment Training still does not show as finished. What steps do I need to take to become a Zero-touch Enrollment Reseller? 

Managing background tasks efficiently is crucial for ensuring that Android apps provide a smooth user experience without draining the battery unnecessarily. As battery life is always a concern for users, developers need to be mindful of how background operations affect power consumption.I’d like to hear from the community about the best strategies, techniques, and tools available for managing background tasks while optimizing battery usage. Below are some specific points I’m curious about:WorkManager vs. AsyncTask/Handler:How do you choose between using WorkManager, AsyncTask, or other threading mechanisms for background tasks? What’s the impact on battery life for each approach?I understand WorkManager is ideal for deferred tasks that need to be guaranteed (e.g., uploading logs, syncing data), but are there any cases where using it may not be optimal?JobScheduler vs. AlarmManager:What’s the best way to schedule periodic tasks while ensuring minimal battery drain? Should we be using Jo

Good afternooni have some questions concerning the oemconfig on motorola edge smartphones (managed through Microsoft Intune as dedicated devices (kiosk)).we already use the oemconfig (on Zebra)  with success... but on the edge 40, if we enroll the devices, (all as kiosk devices) we need to adjust the reboot key ( programmable key).  users want to reboot or shutdown the device, they get the Google Assistant that is assigned as default when they long press the power key.we need to configure (approx. 150 devices in kiosk mode) so we need to configure this behaviour trough oemconfig.we can program the key, but cannot find the option to show the power on/off menu. We can do it manually... but for 150 device i would like to do it trough OEMconfig. is there any manual with options we can set for each configuration, like there is a fantastic manual for Zebra Android devices... we have the information mentioned in https://en-us.support.motorola.com/ci/fattach/get/85225163/1728405

There is no information about uploaded devices by the reseller.We purchased devices in couple parts.It would be great if we could see when, how many and from which reseller the devices were added to zero-touch.Also it seems that there are few devices missing from the list of devices. Maybe it was intentionally done by one of the admins but it would be great if there was a log of what was done by the admins.

From the feature list in Android Enterprise from https://developers.google.com/android/work/requirements#4.25.-system-audio-management_1, I want to discuss the feature 4.25.2. IT admins can prevent users from modifying device volume settings (go to adjustVolumeDisabled). This also mutes the devices.In theory a very good feature, in certain areas when you want to block users from either changing the volume to silent or the other way. Our goal was to use with Samsung Service Plugin where you can set the default volume, but since blocking the volume buttons on the phone, you are also stuck with a mute device. So my feature request would be to have the feature without muting the device.

Hello Team,i am looking for supportability matrix in reference to Active Sync Protocol Version with reference to Android OS and Stock Gmail App ? Eg which Android OS support Active Sync Protocol Version 16.1 and above ?

where is a unique bundle ID, eg com.myapp.somethin. The developer will be changed, so the app will be signed with the same developer but with a different account with exactly the same bundle id.Once the application will be moved to developer A to developer B (but with the same bundle ID), do we need to anything on MDM?Do we have to add it to the app catalog again, or since the bundle ID doesn't change, can it handle it without mdm admin intervention?

After creating a new user using createAndManageUser, I want to use the profile owner to clear the DISALLOW_OUTGOING_CALLS restriction on the new user, but it doesn't take effect. What should I do?Code: mDevicePolicyManager.clearUserRestriction(mComponentName, UserManager.DISALLOW_OUTGOING_CALLS);

On the zero touch iframe page, it says that the account is already Connected, so the connection is not possible.Where can I check the currently connected account so i can make change of it?

Dear All, We have issues to make work perfectly the roaming when we move inside our building and thus switch from a wifi Access Point (antenna) to another. It is not critical for lot of web apps but when as soon as we use collaborative apps (like MS teams for example), the connection is lost and we are cut for some seconds before the network comes back again and teams recover the audio / video. Are some of you facing the same issue ? 

There is an Android app (I created). I just want to create two GRAPHS with CPU Runtime and Battery Consumption. It is as simple as this. 1. I tried with Android Studio Profiler. But from .trace file I am not sure how to generate the graph. 2. Are there any other alternative tools? I just need to create two graphs for the app.