Android Enterprise General Discussions

I need help to dis enroll my device and account from android device policy and when I tryptophan login to the app it says I need a code which I do not have.

Hi Team, We have lost all the devices within the portal, also I could see a different customer id instead of ours and also only One reseller being added, We also do not see our configurations applied. Please get in touch with me via this asap as we have VIP's who would be enrolling phones and we would need this to be fixed asap.

We have encountered an issue with our Google Zero Touch Portal where an old customer ID has been incorrectly mapped. This has caused some discrepancies that we need to address promptly.The customer ID in question is no longer in use, and it is critical for our operations to have the correct ID mapped to our portal. We would greatly appreciate your assistance in resolving this matter.Could you please guide us through the process of updating the customer ID on our Google Zero Touch Portal? We are ready to provide any necessary information or documentation to facilitate this change.Thank you for your attention to this matter. We look forward to your prompt support.

Hi, Apologies for putting this as a generic query. I'm trying to find some answers to below questions regarding the working of GOTA solution. 1) Is GOTA a SaaS solution provided by google where authorized device resellers can create accounts and add customer devices for managing OTA updates?2) Do each reseller (Eg- HMD, Samsung etc.) maintain separate tenant in GOTA or it is just a separate account within one tenant?3) If an organization is already using GOTA services through one reseller (Eg- Samsung), what is the process for setting up GOTA services with a different reseller (HMD)? Once signed-up will the customer devices be maintained in two separate tenants/accounts within GOTA?4) Is there a default behavior for OTA update release on GOTA devices? Will they be blocked from receiving any updates until customer approval or will they receive all updates by default until customer asks the reseller to block a particular update? 

How do I set-up and enroll my device and where do I get a code from to create and set-up a work profile 

Hi everyone, I recently launched an [*Link hidden] tool and am looking for business and enterprise community feedback. Our tool is designed to provide quick and accurate calculations for various professional needs, and I'm interested in how it can be integrated or used effectively within business environments. Have you used an online calculator tool in your business operations? How does ours compare? Are there any specific features that would make our tool more valuable for business users? What improvements or additional functionalities would you suggest to make the tool more enterprise-friendly? Thank you for your insights and suggestions!   *Link hidden in line with the Community Guidelines.

Hello I have setup Android zero touch. When I try to apply a profile to a phone It works but I get an error.Contact your It-Admin to accept the service agreement for android enterprise essentials. My question is how? Thanks in advance for your responses.

My Samsung A10s phone is overheating significantly. This is a major problem. Can anyone help solve this issue?  

Hello all, I have my business account registered with Android EMM Registration for about 5 years. About a month ago, there was a problem with API connection with an error message 'UNAUTHENTICATED' reason 'CREDENTIALS_MISSING' which impact on device enrollment and app push service. I have no luck finding ways to fix it and I cannot open any support case with my free account. I decided to reconfigure Android EMM Registration with the same account. Google directed me to newly register enterprise account ended up with same account but different 'Client ID' and 'Google Service Account Email Address'. All my apps in private store and previous managed app are missing.  Is there any way to bind my email account back to Google Client ID? so I don't have to separate manage apps and devices on my EMM system.Note When I login to Play Work, I still can see my previous 'Client ID' profile. However, on EMM system, it shows my new client profile. Regards,BKP

I am wondering some of customer facing devices reset automatically? Is there any reason behind this? From our customer, we got the following information about this issue.Case one is that the device got shut down due to the charge being finished. after starting the device they found that the device was reseted.Case two is that the device was shut down for one or two months. after starting the device they found that the device was reseted. Thank you so much for your attention and participation in advance.

Dear Community Members, We are currently encountering an issue with the enrollment of three recently acquired Samsung S23 devices. While we are able to successfully enroll other devices, these specific models are presenting a persistent problem. The error message displayed is as follows: "Zero-Touch Registration is not available. Check your internet connection and try again." To address this, we have attempted the following troubleshooting steps:Utilized mobile data from various carriers as well as Wi-Fi connections, yet the error persists.Formatted the devices.Completely removed the devices from the Zero-Touch portal (https://partner.android.com/zerotouch#) and subsequently re-added them.Attempted manual enrollment using the QR Code provided by Intune.Despite these efforts, the issue remains unresolved. Interestingly, we have successfully enrolled a Samsung XCover 5 without encountering any similar difficulties. We are reaching out to inquire if others in the commu

My phone reset data on problem      *Comment moved to create new topic, new title provided

Description:We are encountering an issue with the Corporate-Owned, Personally Enabled (COPE) enrollment where single and multi-kiosk mode are not working as expected. This issue has been observed during our deployment and testing phases.Steps to Reproduce:Initiate COPE enrollment on an Android device.Complete the enrollment process.Attempt to configure the device in single or multi-kiosk mode.Expected Behavior:The device should enter the specified kiosk mode (single or multi) without any issues.Actual Behavior:The device fails to switch to single or multi-kiosk mode. Instead, it either remains in its previous state or exhibits unexpected behavior. Android Version:Android 9 and 12 GMSDevice Model:  Pixel 3a (Android 12 GMS), RT55 (Android 9 GMS)Kiosk Mode Setup: Just add one application in the single kiosk mode, no other setting appliedError Messages: See my screen capture below  

Hi, I am wondering how often a STATUS_REPORT PubSub message is sent for a device. Is it on a specific cadence? Random? When the device encounters a change (i.e. policy update)? I can't find anything in the PubSub docs (https://developers.google.com/android/management/notifications) although I could be missing something. Any help would be greatly appreciated! 

I found device policy loaded on my phone last night without my consent. I Do not work, why do I have it, how did I get it,  how do I remove it? It says it was not from Google play store.I'm concerned that I'm being hacked this is my 3rd phone, they all were hacked, I thin maybe by someone using enterprise, my settings and notifications get changed I don't  get all the emails I should and don't know if    anyone is getting mine, I really need help.Thank you

Hi,in general, Android Enterprise devices are always getting the latest version of an app that is available via Managed Google Play. But, there are some edge cases like:older version needed (example: Citrix Workspace app deprecated app for Android 11 and below, might be problematic for special devices like handheld-scanners)beta tests (example: Microsoft Teams, would be awesome to provide this inside the Work profile)In both cases you are receiving APKs from the vendors. For Citrix Workspace they are available here: Download Earlier Versions of Workspace app for Android - Citrix I've tried to discover possibilities to publish them via Intune (should be equal for other MDMs):Private App in Managed Google PlayProblems:Package Name not unique:The package name com.citrix.Receiver is already used by another application.APK too big.Limit of 100 MB Distribute app via Google Play Console / Developerprivate app scoped to Org. IDbut, same problems as on Managed Google PlayCha

Is it possible to reset the pin of a device that has been rebooted/off and I don't know the pin? I've had devices returned in the past without the pin and it was turned off. My MDMs (yes plural, in the process of switching) can send the commands but the clients do not reply.  I've been lucky to have device wipes occur after 15 failed attempts due to policy but was wondering if there was another way.

Hi everyone, I am unable to install intune. It runs but pops up a message "Couldn't add your device. Your organization hasnt setup device administration privileges in their tenant. Contact your company support for help." Incident ID is 7SHTMME9. I spoke to my company's IT department and they said to check with google enterprise on compatibility issue. My device is a Lenovo android tablet xiaoxin pad pro 2022. Model is TB138FC. Any solutions?

With the latest Android 14 - new Microsoft Intune Android Enterprise device enrollments are not receiving the WiFi configuration profile. Android 13 and later will receive the WiFi profile and connect to the hidden SSID with no issue.

One of my client's requirements is to forcefully allow the following two of these permissions. Is there any policy in Android management API to do that?I  appreciate any help you can provide.

I have several queries about private app management through the managed Play Store which are the following-Is there any number limitation of releasing private apps?how many times can I update a private app in a day?how to see how many devices got the updated app after it was published?

Hey all, Just a note to any developers/admins that are distributing private apps via the Play Store. It has been seen that some of the private apps are getting a policy warning notification to do with the target API upcoming deadlines in August. This policy doesn't actually apply to Private Apps (https://support.google.com/googleplay/android-developer/answer/11926878) and so the notification is being shown in error. The Google Play team have been made aware of this and hopefully will resolve this soon. This particular policy wouldn't result in any enforcement action (such as app suspensions etc) from Play anyway so nothing to worry about and can be ignored for Private apps. Ben

Hello Everyone ,i have created one policy in this one application added and added forcefully permission for internet.Device network management through disable wifi and SIM network permission for DPC app and policy app.i’m trying to push another policy and use Android Management Api but not fetch in device because not connect internet DPC app.How can solve it ? And which one policy though all time access internet in DPC app when data connect or wifi on.Thank you.

I am finding that when using a work profile, if you set the notifications on the work profile to not show sensitive information, whenever a notification is received by an app in the work profile, the notifications do not wake the phones screen, even with the option to wake turned on.   If you set the notifications to show sensitive information, they do wake the screen. On a the personal profile, it doesn't matter if you show or hide sensitive notifications, as long as the wake screen option is on, notifications to apps in the personal profile wake the screen. This behavior seems broken to me, is this a bug? I am currently testing this on a Pixel 7a, with Android 14, build no UQ1A.240205.002.

Hello everyone, hope you doing well. And even hope more you can help us or ever had something similar. We have a customer which uses managed google enterprise/Android enterprise with a workspace mail in Miradore. The device which are managed just working fine. But since 5th of June, private device which are not managed (no work profile pure private devices) by Miradore, require in Gmail the Miradore Client.the only connection we see until now is the used workspace account for Android Enterprise. We would like to help the customer asap, but we even not sure where to start. Every hint and advice would be highly appreciated. Maybe somebody had something similiar. Thank you all:)