Forum Discussion
Ability to add devices in ZTE console as Customer
According to the documentation of the new portal, admins or owners of the portal have the ability to add devices. However, when as a customer of the portal and owner of it, the devices I try to add are not added. I am always forced to go through the reseller. Would it be possible to delegate the addition of devices to the customer?
I'm afraid devices must still be added via reseller. No delegation is possible
10 Replies
I'm afraid devices must still be added via reseller. No delegation is possible
Sorry to revive this old thread, but while I agree there could be issues with adding random IMEI, there should be a way for a business to add their corporate owned devices that were purchased prior to ZTE access.
Apple allows this via the Apple Configurator which requires you have the device in hand. I am sure Google could do something similar, even if it requires us entering setup using out ZTE enabled credentials.Aside from this, how would you suggest we (slowly) add a large number of devices to ZTE?
We ask customers to send us a list of IMEI numbers of excisting devices they want in ZTE. We than ask them to make sure no profile is auto assigned during upload. If thats confirmed, we upload the complete batch to ZTE.
The customer is than able to assign profiles when they want, even in bulk. That way, when they hand out a device (to a new employee or a swap), they assign a profile to the device. After a while, all devices have a profile and are enrolled via ZTE.
I would suggest to reach out to your ZTE partner in this.
Yeah otherwise it could be used for theft or other strange criminal things.
I don't understand this point of view. I was mainly talking as an admin of the MDM solution to be able to add our test devices.
moreover the phones enrolled by the reseller are bought by the company so I really don't see the point on theft or anything else illegal.If you can add any device by IMEI (or SNR) yourself, it can be any IMEI (or SNR) grabbed anywhere or even generated. There's no verification possible that this device is really owned by you, so thats the reson it has to go through the reseller as they know what they have sold or even not.
In Knox Mobile enrollment you can use KME Direct to enroll a single device as end-customer, but it only works with Samsung devices.
Good to know. Unfortunately on our side these are pixels
