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Digit_Morp's avatar
Digit_Morp
Level 1.5: Cupcake
3 months ago

ANDROID ENTEPRISE PARTNER REGISTRATION FAILED

We recently signed up as an Android Enterprise Partner through the Android Enterprise Partner Portal. However, we encountered an issue when inputting our DUNS Number—the system returned an error message stating, "Please contact support."

This is our second attempt to register; our initial application was declined due to a policy requirement we were unable to fulfill at the time. We would appreciate your guidance or assistance in resolving this issue. If this is not the appropriate channel for support, could you kindly direct us to the correct contact for Android Enterprise Partner assistance ?

 

Thank you for your attention and support.

Best regards,

 

 

 

EMM

4 Replies

  • Michel's avatar
    Michel
    Level 4.0: Ice Cream Sandwich
    3 months ago

    I've had some more luck with doing this part in incognite mode in your browser, did you try that? 

     

    You can email the Android Enterprise Community Team <ae-community@google.com>  for support on this if needed. 

     

    Good luck and welcome to the club!

    • Digit_Morp's avatar
      Digit_Morp
      Level 1.5: Cupcake
      3 months ago

      Michel​ We already tried using incognito mode, unfortunately, the result was the same. Also, when we input a random DUNS number, the server accepted it and proceeded to the next page.

      • Michel's avatar
        Michel
        Level 4.0: Ice Cream Sandwich
        3 months ago

        In that case you need to send an email to the address mentioned above. Good luck!