Android Enterprise Partner Application/Quota Status

Hi,

We own and manage an asset management solution used by various clients. Recently (in the last 12 months) we have implemented an MDM/EMM type of solution that uses the Android Management API to enrol/register devices and assist clients with their asset management processes and managing risk through the Android Management API.

Now, from an Android Management API perspective, we understand the permissible usage policies and believe we do comply with the requirement. When we originally started the endeavour, the quota on how many device can be registered was a default of 500 devices.

We recently noted when some clients try to enrol/register devices, that during the set up process on their devices, that it states that they have reached the usage capacity limits. When we checked the project(s) associated with the clients, most have between 200 - 380 devices enrolled/registered which is below the 500 device qouta.

More recently, we noted that the Android Management API permissible usage policies were changed/updated on 29 October 2025 from a default of 500 devices to having to request an initial quota of 500. This means that that enterprises or projects we have recently set up would fail.

We submit a request for a quota increase on earlier projects and a request for an initial quota on a new project. This was more than a week, or 7 working days, ago.

We also submit an application to become and Android Enterprise Partner on the 12th of November 2025 which we received a response with additional questions about two days later which we responded to promptly.

The challenge here is managing client expectations and frustrations in not being able to enroll/register and additional devices, with one client looking to enrol/register over 5000 devices and another prospective client having over 15000 devices.

Is there any way we can see the progress on the quota increase/initial quota requests and progress of the partner application or whether there is any other questions or concerns we can remediate to move forward?

Its been a challenging week trying to manage our frustrated clients and really want to use the Android Management API and Android Enterprise much more in the future but the limitations are prohibiting us from doing so.

Any assistance or perhaps someone we can contact would be appreciated.