Forum Discussion
Barcode setup without ENROLLMENT_TOKEN
Zero Touch is generally a bit of a misnomer considering it requires numerous touches, especially when manually having to type in WiFi credentials
Jus a short note on this: Zero-Touch for the ADMIN, not for the user i guess was the thinking on that but for the end-user it seems silly naming as they still have to do steps, thats true.
Would be nice to have an "skip all" config just providing the settings via the JYSON maybe except the screen "this device isn't private".
Like in my second example you can add this to the json to skip most of the questions:
"android.app.extra.PROVISIONING_SKIP_EDUCATION_SCREENS": true
But I get the point - either QR code or ZTE onboarding.
Would be nice to have a combination of that. Combine the configuration of QR Code and ZTE - where ZTE is priorized - and then start the setup with this information. So you can have Wi-Fi information in QR Code so users don't need to enter complex password on the small keyboard.
What i really mean, is that it would be nice if the user just turns on mobile, establish a data connection (in Wifi setup step you can scan a wifi QR to add Wifi without entering anything manually) and then it shows the "device isn't private" and next is without any additional steps download of the MDM app and enroll it (no additional screen/setting shown). At least for fully managed devices.
But yet you still have to go through several steps still.
Have you seen this in my previous comment wbaeck "...in Wifi setup step you can scan a wifi QR to add Wifi without entering anything manually..."?
This is already working, depending of which OS version they use but all the latest should have this already.
So you provide the Wifi QR and have the device in ZTP for ZTE.
But in case of Zebra i really recommend what mattdermody wrote already: Use StageNow for staging. I have no experience with Honeywell but would also trust his statement regarding that (Enterprise Provisioner).
And regarding repairs: You willl be in contact with your ZT reseller everytime then because, you remove the device from the ZTP and ask them afterwards to add the new SNR/IMEI to the portal you get to know after the repair.
No need to speak to the reseller. Leave the serial in, and remove the config. Add the config back in post return from OEM (or reseller if they are handling the repair). Not tested this in a while though.
Sorry to say but thats not true!
You have to remove the SNR from ZTP as you could get a main PCB replacement (= change of SNR and/or IMEI) or even entire device replacement and the old one could get repaired and reused later (i worked in a repair center, and yes this happens quite often for several manufacturers).
So you must remove it and later add the new one or even the old one again via reseller (as you yourself can't add devices) and we yet had good experience with that happening relatively fast and without issues.
And on other manufacturers than Zebra you may need to do it latest when you receive the device back and see it was replaced, to delete the old one from your ZTP and let the reseller add the new one as well.
